1512 words - 7 pages
Performance Management Plan
Performance Management Plan
Over the past few weeks working with Landslide Limousines has been a great pleasure. We have been working to build a solid foundation for the hiring process, as well as developing a compensation and benefits plan that meets the needs of the employees and aligns with the operating goals of the firm. We are at a point now where it is vital to develop a plan for managing the performance and productivity of the work force. In order to effectively implement a performance management plan, management must understand both the technical and interpersonal aspects of the performance management
284 words - 2 pages
The Performance Improvement Cycle
The Performance Improvement Cycle is an important element to the overall improvement of quality healthcare. In my opinion the process within the cycle that I consider the most important is the process of analyzing and comparing internal/external data. An example of this was given in the book where the hospital continuously monitored the delinquent health record rate. After doing this research they reached a benchmark which can also be called a standard of performance that the hospitals works to maintain. The successes and failures that come from working toward these standards allows the healthcare facility or hospital to improve on all aspects of
853 words - 4 pages
A performance appraisal is very useful to a company and their employees. Performance appraisals are “the formal process through which employee performance is assessed, feedback is provided to the employee, and then corrective action plans are designed” (Youssef & Noon, 2012). For this assignment I am going to use my mother as an example. In this short paper I will be: describing the occasion in which she was being evaluated, describing the strengths and weaknesses of the evaluation process, and providing at least two strategies to improve the performance appraisal process.
My mother works for my Aunt Jane. Jane owns affordable apartment buildings and only has a
2772 words - 12 pages
This guide illustrates best practice when it comes to managing underperformance. For specific information regarding your minimum legal obligations, contact the organisations listed under the ‘For more information’ section at the end of this guide.
Why work at best practice?
Establishing effective performance management systems can have significant benefits for your business, as it can lead to happier, more motivated and better performing employees. Reviewing, refining and implementing performance management systems are ways of helping achieve these significant benefits.
What is underperformance?
Underperformance or poor performance can be exhibited in the following ways
1378 words - 6 pages
Performance Management Paper
By: Demetria Sims
October 25, 2010
CERTIFICATE OF ORIGINALITY: I certify that the attached paper is my original work and has not previously been submitted by me or anyone else for any class. I further declare I have cited all sources from which I used language, ideas, and information, whether quoted verbatim or paraphrased, and that any assistance of any kind, which I received while producing this paper, has been acknowledged in the References section. I have obtained written permission from the copyright holder for any trademarked material, logos, or images from the Internet or other sources
1519 words - 7 pages
Dr. L. Perkins
Human Resource Management Foundations 500
March 1, 2015
The purpose of this paper is to produce a job description for a retail sales associate, generate an organizational behavior modification plan to define key behaviors that are required for successful job performance as a retail associate, specify ways that HR would measure whether current employees exhibit the key job performance behaviors, outline a plan with methods of providing feedback to employees, and examine three key legal and ethical issues that could potentially impact the performance management system.
Retail Sales Associate Job Description
According to Noe
2612 words - 11 pages
Fda Business Management Year 2
An appraisal is a tool which is used by many, if not all, businesses which helps review each employee’s progress and overall job role for the company. The use of an appraisal can help communicate the businesses corporate objectives to the employee explaining what these objectives are, how they affect the business and how the employees can reflect on and enable these objectives to be met. The understanding of these and communication of these goals can be used as an indicator of what individual goals and objectives need to be set for each staff member. The overall intention of an appraisal is to help
1675 words - 7 pages
after each completed project is extremely important. This will help the team to analyze the weak points and improve on them for other assignments. Furthermore, this will show team members the strong points and approaches which the group can enhance for following assignments and deliver an even better performance.
* How will we deal with any breakdowns?
The team will operate in an environment where everyone feels included and his or her ideas are heard and understood. In case of dissent, the discussion should be dealt with collectively and in the open with all the team members present. In case an agreement is not possible, we will strive to find a compromise that is meaningful to
995 words - 4 pages
High Performance Teams
High Performance Teams
High Performance Teams Introduction In today’s business world many companies have moved away from a vertical management structure, to one which is more of a horizontal management style. This successful movement in management strategies has inspired many organizations to change to a more
horizontal management style which incorporates teams or groups. This paper will analyze how a group can become a high performance team, and an explanation of what components are needed to build a successful high performance team will be discussed. Finally, an evaluation of how the business and ethical considerations of globalization may affect
427 words - 2 pages
All of the research reviews support the hypothesis that student performance depends on different socio-economic, psychological, environmental factors. The findings of research studies focused that student performance is affected by different factors such as learning abilities because new paradigm about learning assumes that all students can and should learn at higher levels but it should not be considered as constraint because there are other factors like race, gender, sex that can affect student’s performance. (Hansen, Joe B.2000). Some of the researchers even tried to explain the link between students achievements, economic circumstances and the risk of becoming a drop-out that proved to
886 words - 4 pages
Performance Management Systems
Managing employee performance is essential for employers. The process is to help establish a motivated workforce that understands what needs to be achieved at the organizational level. Performance management is about aligning the organization and employee’s skills, competency, and development plans with an emphasis on improvement, learning, and development so that the business strategy involves creating a high performance workforce (PeopleStreme, 2013). Employee performance contains certain components that make it work, it supports employee motivation and assists in capitalizing company performance and employee contributions.
The components that comprise
785 words - 4 pages
Key Supply Chain Performance Indicator Paper
March 31th, 2012
Key Supply Chain Performance Indicator Paper
The success of a company can often be represented by its performance of the supply chain element. Such performance is measured to ensure the flow and process of each element is accurate and up to standard based on the company’s goals and objectives. In this paper, author will first define supply chain and its elements, then define the meaning and importance of key performance indicators. Lastly, Author will explain three example indicators, how it is calculated, and what
807 words - 4 pages
Performance Management Plan-Landslide Limousine
April 28, 2014
Below as requested is a performance management plan formulated for the future of Landslide Limousine. This a new business comprised of about approximately twenty-five employees opening in Austin, Texas.
Alignment of performance management framework
An organization’s success relies on the standards set forth by the company’s principals and standards. It is the responsibility of the employer to develop topnotch standards and expectations that the employees are aware of and can strive to provide to the customers they serve. Employees should be provided proper training and
907 words - 4 pages
The effects of the vices mentioned earlier on health could also result to poor academic performance. Here are the proofs of declining academic performance – tardiness, absences, skipping classes, poor motivation, loss of interest – all could result to failing grades.
* Loss of interest/ poor motivation
* Poor health/ smoking
First, it may affect the physical energy level of a child which determines the time (including classroom attendance and after school educational activities) that can be used for learning. Second, it affects the child’s mental status that may have a direct impact on academic performance. Third, a child’s health status may aﬀect the way her teachers, parents
1318 words - 6 pages
Week 3 Individual Assignment
“Improving Organizational Performance” Simulation Summary
November 8, 2010
University of Phoenix
CERTIFICATE OF ORIGINALITY: I certify that the attached paper, which was produced for the class identified above, is my original work and has not previously been submitted by me or by anyone else for any class. I further declare that I have cited all sources from which I used language, ideas and information, whether quoted verbatim or paraphrased, and that any and all assistance of any kind, which I received while producing this paper, has been acknowledged in the References section. This paper includes no trademarked
2706 words - 11 pages
ASSESSING YOUR OWN LEADERSHIP CAPABILITY AND PERFORMANCE
Word count of text not including front page, bibliography page, appendices: 2432
Margaret Hellon M5.29
The company is a small-medium sized enterprise that has traded for 50 years. It employs approximately 75 staff ranging from labourers , site managers, middle management and senior management and directors.
The business is very successful having traded for 50 years but maintains its’ small to medium sized enterprise status . This is possibly due to the fact it is a family run enterprise and the Director has maintained an equilibrium throughout prosperity and recession. This is mainly
959 words - 4 pages
will be base on your over all performance
Attitude, behavior and performance
Benefits 20% discount, chowcard, using of condiments.
Sunction or disciplinary action
All of us must have a ballpen and tickler
We must aware on our promos
Cellphone and landline numbers
Request regarding schedules
Cut off 10 and 25
Never tissue on front of the customer.
Pls check the cr every 15 mins
TOP 10 INITIATIVES
8. company stores to lead efforts
9. store mrrchandising
656 words - 3 pages
Motivation and Performance Management
Kristian N. Morales, MBA
August 1, 2015
“We find on Glassdoor that a strong leader is often one who has the ability to clearly communicate the vision for the company and who helps employees see how their work connects to the big picture.” (Howard Schultz) Motivation and commitment in the organization play a fundamental part in any business. Establishing an organization based on these components allows the organization to grow and maintain strong employees. Starbucks has been successful at this since first opening their doors. The organization has superior
689 words - 3 pages
. Old employees has very good understanding of company electrical power network but they are reluctant to share that with new employees, so the new employees where not getting on-job knowledge despite getting technical training form organization.
The dilemma for Mr. Anil was that what should do in such situation where anyone is not coming in front of management with any issue and also they are playing in between themselves. Whether he should talk with the old employees? There are chances that they may take this situation to show their united power and in future it could be a threat to the company. But if this problem does not solve, it will hamper company’s futures growth and its image in its esteem consumers.
Lal Bahadur Shastri Institute of Management
HR Case Development
Managing People &Performance
4360 words - 18 pages
Performance Lawn Equipment (PLE) Corporation
Performance Lawn Equipment (PLE) Corporation
Week 1 Assignment
Week 1 Assignment
Section 10 Group 6
Section 10 Group 6
Table of Contents
Assignment Summary 3
Chapter 3 | Part I: Business and Market Overview 4
a) Dealer Satisfaction Analysis 4
North America 4
South America 4
Pacific Rim 5
C) Complaint Submissions Analysis 6
f) On-time delivery 6
g) Defects after delivery 7
h) Response time 7
Chapter 3 | Part II: Shipping Cost Analysis 7
Chapter 3 | Part III: Customer Survey Overview 8
Chapter 4: Detailed
658 words - 3 pages
“Patience and perseverance have a magical effect before which difficulties disappear and obstacles Vanish. Motivation is what gets you Started; Habit is what keeps you going".
- John Quincy Adams
What is Academic Performance?
Academic Performance refers on how student deal with their studies, it is on how they do the entire task that they assign to. Base on how they will cope up or communicate in their studies.
So what it means to become a working student?
A working student is an individual who works while studying. It’s a matter of time management. In order to support their needs, they need to work for themselves. Being a working
554 words - 3 pages
To what extent does executive pay influence company performance
Executive pay has a lot to do with company performance. Chief executives, as the leader of a company, can exert some impact on the company’s future. Normally, they get a large amount of payment as well as the severance pay. Except the base salaries, they often get a compensation which is several times of their remuneration. According to CNBC, the average S&P 500 company CEO made 373 times the salary of the average production and non-supervisory worker in 2014, up from 331 times in 2013, according to the AFL-CIO. I would argue that executive pay will effect company performance a lot economically and socially.
2424 words - 10 pages
Neuro-Linguistic Programming and Performance
The definition of social phenomena according to Markey (2007) is “including all behavior which influences or is influenced by organisms sufficiently alive to respond to one another”. Neuro-linguistic programming (NLP) is a set of rules and techniques proposed for modifying behavior in achieving self-improvement, self-management and more effective interpersonal communication (Business Dictionary). The society is made up of people at different social levels. Most of the people at the top of the social ladder self-confess to the use of NLP to enhance their performance in their various endeavors and therefore in their social life. The term NLP is
1312 words - 6 pages
Assignment 1: Social Performance of Organizations
National Football League (NFL)
Dr. Antoinette Bridges
BUS 475 – Business and Society
Nov 2, 2014
Corporate social responsibility in professional sports first emerged from the idea that charitable endeavors and community outreach programs could help boost fan support and increase revenues. Today, many professional leagues and franchises use their social responsibility efforts as a way to improve their public relations and marketing strategies
( “Sports Philanthropy”, 2009).
Increasingly, teams see social responsibility as critical in bridging the gap between athletes and fans as a result of astronomical player salaries
6044 words - 25 pages
behavioral changes in a child. Possible symptoms are: changes in sleeping patterns,
changes in eating patterns, restlessness, loss of interest in normal activities, feeling of
worthlessness, poor self-esteem, poor self-efficacy, difficulty concentrating, feeling of
irritability, fatigued, withdrawn, self-medicating (drug or alcohol abuse), poor school
performance, hyperactivity, nightmares, aggressive behavior, excessive worry, outbursts ELEMENTARY STRESS AND ANXIETY 11
of anger, long lasting depression, and complaints of physical illnesses, aches and pains
Media and Stress
A major result of overexposure to stress is anxiety. Anxiety can
3635 words - 15 pages
Essay Title: ‘Assess the state of the evidence in favour of HRM’s impact on organisational performance. Do the supporters of HRM’s strategic contribution have enough of a case?’
Word Count: 3,105
The evidence in favor of HRM’s impact on organizational performance is growing, however some doubt has cast on these studies. Thus, this essay suggests that the evidence of HRM-performance linkage is weak because theoretical and methodological issues remain among most of these studies. So, this essay will mainly analyze theories concerning on HRM and firm performance relationships and methodological problems in empirical studies. As there are flaws in both theories and the
3827 words - 16 pages
improved academic performance. The habits that students develop during their college years will remain with them long after graduation and will be reflected in their performance in the workforce. This paper will provide insight into the different techniques that improve study skills, and in turn, improve academic performance.
The Merriam – Webster Dictionary defines the word study as "the application of the mental faculties to the acquisition of knowledge, which can be in a particular field or to a specific subject." The dictionary then defines skill as "the ability to use one's knowledge effectively and readily in execution or performance." A rather general combination of the two terms would
761 words - 4 pages
DETERMINANTS OF AMANAH RAYA BERHAD EFFICIENCY PERFORMANCE
NURFASHA AZLIN BINTI MOHAMAD
BACHELOR OF BUSINESS ADMINISTRATION (HONS) ISLAMIC BANKING FACULTY BUSINESS MANAGEMENT UNIVERSITI TEKNOLOGI MARA SHAH ALAM
LETTER OF SUBMISSION
18 JANUARY 2011
Prof. Madya Dr Ismail bin Ahmad
The Programme Coordinator
Bachelor of Business Administration (Hons) Islamic Banking
Faculty of Business Management
Universiti Teknologi MARA
40450 Shah Alam
SUBMISSION OF PROJECT PAPER
Attached is the project paper titled “Determinants of Amanah Raya Berhad Efficiency Performance” to fulfill the requirement as needed by the Faculty of
457 words - 2 pages
; on how activities can be done more efficiently and on when the time is right for particular activities.
Time management is usually a personal problem and if one knows what right is, then there is no need to worry. Daily life is not actually a gamble and allocating time to every activity will help (Argarwal, 2008).
Time is always available although it waits for no one, and is no respecter of gender that both male and female undergraduate are affected by time management (Omolola, 2010).
Academic performance is the outcome of education, that is, the extent to which a student, teacher or institution has achieved their educational goals. Academic performance is commonly measured by examinations or continuous assessment but there is no general agreement on how it is best tested or which aspects are more important. Academic performance seems to increase when time management skills are well-handled.
1584 words - 7 pages
The data were gathered according to the effects of romantic relationships to the studies of Cavite State University students in terms of reviewing, accomplishing home works and focusing on the lessons/discussions. These data were tabulated and represented as percentage of the answers of the respondents. The mean of the respondents’ grades were also gathered. The students’ individual grades gathered served as the main basis of their performance in school. For this reason, their grades were correlated with the total number of boyfriends/girlfriends they had and the number of years of their experience in romantic relationships to determine how these factors affect their studies.
1979 words - 8 pages
Manage own performance in a business environment
1.1 Outline guidelines, procedures codes of practice relevant to personal work
There are a number of guidelines and procedures in place to enable me to do my job not
only to the best of my ability but in a professional manner. Whilst in the warehouse there
are procedures that need to be followed.
When entering the building, I need to sign a fire register with time I’ve arrived and also
every time I leave the building, even if I go out only for a launch. In case if there is a fire.
Before entering a shop floor, I got to wear Hi-Viz (High Visibility Vest), for anyone being able
to see me, especially for truck
1383 words - 6 pages
The Strengthening of Mathematics and Science in Secondary Education (SMASSE) initiative in Kenya was in response to the continuous poor performance in Mathematics and Science despite the effort of employing qualified teachers, increasing salary, providing equipments and constructing laboratories and Mathematics classrooms. SMASSE-INSET program was made available and compulsory to all serving Mathematics and Science teachers in the country in 2004 at the district level. The Activity, Student, Experiment and Improvisation (ASEI) through Planning, Doing, while Seeing then Improving (PDSI) approach introduced through the SMASSE project is an attempt to improve performance. The purpose of this
827 words - 4 pages
To what extent does executive pay influence company performance?
Whether there is a relationship between the level of executive pay and company performance is a topic of great interest. The forms of executive pay can be both equity-based compensation which is based on the price of company’s stocks, like stocks and options, and non-equity-based compensation, such as cash compensation- including salary and bonus (Bebchuk & Fried, 2006 ). A company’s performance can be measured by its economic return, in other words, the accounting performance on financial statement (Gulen & Rau, 2009). This essay supports that executive pay may have no significant influence on company performance
313 words - 2 pages
Factors Affecting the Academic Performance of Undergraduate Civil Engineering Students at Polytechnic University of the Philippines
Fig 1 shows the linkage between different factors and academic performance. It shows that academic performance as a dependent variable is related to the dependent variables, which are students’ personal motivations, socio-economic status, classroom settings and school background.
The first dependent variable is former school background, which was conceptualized as ownership of former school, (public or private). That is the type of school a student attends is likely to contribute to their academic performance of the student in future. Students from high
1791 words - 8 pages
Contemporary Issues In Education Research – Second Quarter 2012
Volume 5, Number 2
Do Learning And Study Skills Affect Academic Performance? – An Empirical Investigation
Richard Griffin, University of Tennessee at Martin, USA Angie MacKewn, University of Tennessee at Martin, USA Ernest Moser, University of Tennessee at Martin, USA Ken W. VanVuren, University of Tennessee at Martin, USA
ABSTRACT Universities and colleges are very interested in understanding the factors that influence their students’ academic performance. This paper describes a study that was conducted at a mid-sized public university in the mid-south, USA, to examine this issue. In this study, the 10-scale
2767 words - 12 pages
Issues associated with individual attributes and their effect on job performance
Issues associated with individual attributes and their effect on job performance
Individual attributes are defined as the person’s inclination to react to the motivations uniquely and primarily grounded in their professional work environments. The definition suggests that individual attributes are applicable to the particular mission of the workplace. For instance, if a company is concerned with manufacturing tires then a worker's input, which affects tire production, is effectually an individual attribute. Besides, research suggests that business and commercial entities are more probable to
319 words - 2 pages
The performance was put on by the gospel choir of NCSU, and they were accompanied by a keyboardist, two guitarists, and a drummer. The lead guitarist was a good player, as well as the keyboard player (I hope to be there one day). Early on the audience section wasn't very full, but as things began to get started some late comers filtered in. The choir director encouraged the audience to participate in the performance rather than simply being spectators. I really enjoyed the performance having grown up going to churches that sing gospel music. It was also fun to see some of my fellow students displaying their talents, and to see the audience members stand and enjoy the show as well
460 words - 2 pages
Effects of Morning Calisthenics to the Academic Performance of 19th Batch NSA Cadets in UCLM
Morning calisthenics is a form of exercise performed every weekdays starting at 0430-0530 hours in the morning. This is part of the NSA-training program that is traditionally followed by generation to generation of the NSA batches. This was implemented since from the 1st batch until in present time.
In this, it is first executed in a stretching exercise then followed by massive sets of exercises. The purpose of this is to develop the cadets confidence and to be able to be ready for the future career on-board seafaring most especially in adopting to the new environment.
435 words - 2 pages
Managing business resource is vital for any business if they are determined to do well. A business has two types of resources and by managing the business resource it can improve the performance of the business in many areas such as profit margins and market share. If Tesco use they staff in an appropriate manner and make use of all they skills and abilities then the business can gain high amount of output for instance high level of productivity, motivated and improve team working. The business can give the staff training to broaden the skills and abilities of the staff which will benefit the business has the staff will be multi-skilled and will be able to work in different areas so if
1118 words - 5 pages
STUDY HABITS AND ACADEMIC PERFORMANCE. STUDY OF SECONDARY SCHOOL STUDENTS IN OGUTA LOCAL GOVERNMENT AREA OF IMO STATE.
TABLE OF CONTENT
Title Page i
Approval page ii
Table of contents v
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study 1
1.2 Statement of the Problem 2
1.3 Scope of the Study 3
1.4 Purpose of the Study 3
1.5 Significance of the Study 4
1.6 Research questions 4
CHAPTER TWO: LITERATURE REVIEW
2.1 The concept of Study Habits 6
2.2 Defective study Habits 8
2.3 Factors Affecting Academic Performance 10
2882 words - 12 pages
A Research Study of How Wrong Eating Habits Can Affect the Academic Performance of Hotel and Restaurant Management Students
A Research Study
Ms. Nelia Albite
Hotel and Restaurant Department
Mindanao Polytechnic College
General Santos City
In Partial Fulfillment
On the Requirement of the Course
HRM16- Hotel and Restaurant Management & Tourism Research
Noble, Shane Marie
Problem and its Setting
Almost every one of us must have heard the saying, breakfast is
2733 words - 11 pages
Establishing Good Study Habits
Efficient Use of Time
"I'm here to tell you what I think is a key to academic survival and success. The first and most important thing I feel, at least to survival and success in the classroom, is efficient use of your time outside the classroom. Remember, there are 24 hours in a day. Set aside two to three hours each day for studying. This will leave you with five to six hours -- after we subtract time for our classes, meals, and a good night's sleep -- to do those things that we like to do much more than studying. The next thing that I feel contributes to survival and success in the classroom is periodic review of your lecture notes and the appropriate
439 words - 2 pages
In the labor environment, performance indicators can be broken into seven major groups:
* Quality of Working Life;
* Innovation; and
As this classification
Developed by Dr. James L. Riggs some years ago, the objectives matrix attempts to track all important performance indicators of an organization and convert them into a single number. By using a single number, [TABULAR DATA OMITTED] managers can avoid wrestling with a large assortment of data that usually leaves only a vague perception of the performance of the organization. The single number resulting from the objectives matrix will tell
616 words - 3 pages
Performance measurement is the process of using a tool based on research (a "performance measure") to evaluate a managed organization, plan or program. A responsible, providing entity can be identified, is held accountable for its observed behavior, and has a reasonable degree of control over the aspect of care being evaluated in what the term "performance" implies.
The term "measurement" implies that the approach being used is rigorous and systematic. It also has to be quantifiable.
In many industries performance measurement is a type of evaluation that is used. For example, a common way of evaluating car performance is to calculate miles per gallon, a performance measure. This is a
1107 words - 5 pages
BUS681: Business and Compensation
Instructor: Leo Smith
September 7, 2014
Performance Management Page 1
Performance Management is a structured way for an organization to improve the effectiveness of their employees. In this paper we will examine aspects of performance management and how it effects organizations and their employees.
When we think about performance on the job, we often consider productivity or we think of how well a person does their job. We don’t often realize just what is involved in seeing how a person’s
1720 words - 7 pages
A major milestone in making the connection between measuring as a human activity and performancewas in 1494, when Luca Pacioli published in Venice ‘Summa de arithmetica, geometrica, proportioni et proportionalita’ (‘Everything on arithmetic, geometry, proportions and proportionality’). It detailed a practice the Venetian sailors had in place to evaluate the performance of their sailing expeditions, which became the basis of the double-entry accounting system.
The subjective nature of individual performance evaluations and the dominance of financial indicators for evaluating enterprise performance became stepstones for performance management in human activities.
The industrial revolution
400 words - 2 pages
Phase 1: Settle down!
Our event will begin within 10 minutes. Please settle down and turn off your phone or switch to silence.
Good morning, everyone!
Welcome to Vietnamese – Colombian Culture Exchange Ceremony!
I’m Quang and I will be the MC today.
Our event will begin with an entertainment show contributed by Mr. Dang, from TDT University.
Thank you for your beautiful performance, Mr. Dang!
Phase 2: Speech!
I would like to invite Mr. A from VPV to present about our ceremony.
Thank you for your meaningful presentation!
I would like to invite Mr. B, the representative from Colombia, to have some words.
Thank you for your wonderful speech, Mr. B!
Our event will continue with a
3415 words - 14 pages
Muhammed Mughni Atique
B.sc (Hons), Business Administration
Gift University Gujranwala
IMPACT OF HUMAN RESOURCE PRACTICES ONORGANIZATIONAL PERFORMANCE:
A STUDY OF BANKING SECTOR OF GUJRANWALA
Keywords: Organizational Performance, Employee Satisfaction, Recruitment &Selection, Training & Development, Performance Appraisal and Compensation
The purpose of this study is to evaluate HRM practices and their impact on organizational performance in banking sector. People believe that HR is not important it’s just a sunk cost and have no significant positive effect on org. performance. The aim of this study was to check the impact between Human resource management and
4685 words - 19 pages
Int. Journal of Economics and Management 3(2): 297 – 316 (2009)
ISSN 1823 - 836X
Linking CRM Strategy, Customer Performance Measures and Performance in the Hotel Industry
NOR AZIAH ABU KASIMa* AND BADRIYAH MINAIb
Graduate School of Management, Universiti Putra Malaysia Faculty of Economics and management, Universiti Putra Malaysia
Customer relationship management (CRM) has been increasingly adopted because of its benefits of greater customer satisfaction and loyalty, which in turn, leads to enhanced financial and competitive performance. This paper reports on a study that examines the relationship between CRM strategy and performance and determines whether the use of