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BUILDING A DYNAMIC TEAM
ESTABLISH AN AGREEMENT FOR SUCCESS
Included with this Participant
workbook are the following
guidebooks, published by
Richard Chang Associates, Inc.
• Building A Dynamic Team
• Measuring Team
Establishing teams is not a cure-all success formula for
organizations. Teams will be successful only to the extent that they
have a clear purpose, apply elements of high performance
teamwork, and can produce measurable results.
The goal of this session is to familiarize you with the fundamentals
of high performance teamwork and help you build a Team
Agreement that will serve as a contract to guide your team through
to the completion of your
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Team Member Skill Inventory
(Areas individual members can contribute/want to develop)
Assistance within our group
Learning Team Goals
Team goals should be to complete timely, quality assignments and for all team members to put in maximum effort.
Teams should set a grade level goal. Have an open an honest communication level with a maximum effort of achieving an A in class.
Our team goal should be to complete all projects together as one from start to finish.
Team mates not putting in effort, and not turning assignments by required suspense date will be penalized
Showing up for class or completing something they
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A unit of two or more people who interact and coordinates their work to accomplish a specific goal.
A small group of people with complementary skills, who work together to achieve a shared purpose and hold themselves mutually accountable for its accomplishment.
A team is a group of workers that functions as a unit, often with little or no supervision, to carry out organizational functions.
The process of people actively working together to accomplish common goals
Group Versus Team
Designated strong leader
Same purpose as
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We are team ‘B9’, a name that we decide to combine to our new team name, Aurora. B-class stars, as quoted from Wikipedia, and as an analogy to our new team:
“Class B stars are very luminous and blue. […] As B stars are so powerful, they only live for a relatively short time. Thus, due to the low probability of kinematic interaction during their lifetime, they do not, and are unable to, stray far from the area in which they were formed.”
While this highlights our cohesion, our team ‘literal” name, Aurora, defines our dynamism and diversity:
“An aurora is a natural light display in the sky predominantly seen in the high latitude regions. Auroras are caused by charged
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roups are defined as a collection of two or more people who work with one another regularly to achieve common goals. Groups evolve into teams when the group works actively together to achieve a common purpose for which they hold themselves collectively accountable. In turn, high-performance teams are those teams that have strong core values, have specific performance objectives, have the right mix of technical, problem-solving, decision-making, interpersonal skills, and possess creativity. This paper will explain how a group can become a high-performance team. This paper will also include the impact of demographic characteristics and culture diversities on a high-performance team
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KATZENBACH AND SMITH THEORY:
( From talking with hundreds of people in more than fifty teams in thirty companies )
DEFINITION OF TEAM:
A team is a small number of people with complementary skills who are committed to a common purpose , set of performance goals and approach for which they hold themselves mutually accountable .
1. Teamwork represents a set of values that encourages listening and responding constructively to view espressed by others, such values help team perform and promote individual performance.
2. Team is more than a group. In groups the focus is on individual goals and responsabilities while in teams people rely more on each other (mutual accountability) . A
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There are 7 dimensions represent the team effectiveness which are mutual performance monitoring, adaptability, backup behaviour, team orientation, shared mental models, trust, and closed loop communication. Each of the dimensions is playing a really important role in determining the process and performance of the team.
I am in group 7 in class A for the case competition. For the mock case competition in Team Building class, we designed an action plan and a contract in order to improve the efficiency and effectiveness of our group work. The action plan and contract set out the standard and target at each point of our group work procedure. By following the plan and contract, we made a big
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backing of a strong leadership team. That is why it is crucial to set up a proactive leadership team , developing a roster of professionals with advanced leadership skills. A number of Indian companies too have been complaining about not getting adequate team work, innovative capability and Leadership qualities even in Best B schools graduates. Kind of soft skills needed to keep organization ticking to demand of dynamics of markets.
If a company's management is unsure how to begin, it will be wise to pay close attention to the skills that really do pay off. One of the most valued leadership skills in the HR industry is trust building. If Human Capital Management cannot deliver on promises it
741 words - 3 pages
Teams and Groups
An extraordinary team is valuable to any organization. The purpose of assembling a team is to accomplish bigger goals than any that would be possible for the individual working alone. The goal of a team is to execute and attain victory in the workplace and marketplace. This paper will elaborate on both the characteristics of effective teams and on effective groups.
A team is a group of individuals which must come together to collaborate on a particular issue (Growing an Effective Team ,1997). The group effort is to attain a mutual task for which the group will be mutually responsible (Growing an Effective Team ,1997). “A team is considered to be a group of
978 words - 4 pages
Professional Development Plan
May 12, 2014
The professional development plan for Team D was designed to give an overview of the member’s personality and leadership traits. Each team member was assessed by the DISC evaluation which conducts a chart that shows the team members characteristic. In the DISC assessment it outlines five key factors that sum up a person characteristics.
DISC Assessment Results and Strengths
According to the results given by the DISC assessment, Victoria Eaves and Valeria Martinez are said to have a “Steadiness Style or Go-Getter” trait. For those who show a high level of steadiness take a measure and steady
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Learning Team Charter
Learning Team B
University of Phoenix
May 05, 2011
The best teams are those that not only combine the skills of their members to fit the demands of their task but also energize team members through the bonding that comes with striving toward a common goal (Harvard Business School, 2009). Learning team charters will challenge each member to work together in a collaborative effort. In order for a team to reach establish goals all members must participate and a learning team charter is imperative. The charter will provide direction and will define the purpose of the team. The subject at hand is
1231 words - 5 pages
Group and Team Formulations
May 17, 2011
Group and Team Formulations
Modern day organizations collectively formulate a team approach to work actively in accomplishing a common task or objective in meeting a goal
461 words - 2 pages
In this activity, my teammates firstly discussed to make the task clearer. Then, on one hand, we allocated roles considering both potential capacity and what they are good at. On the other hand, those two who knew tasks better were chosen as leaders and others were researchers. Next, all my group mates participated in analyzing, searching and working according to the prescriptive task and made a final decision. When contradiction occurred in the talking stage, both sides represented their statements and others listened to select a better one or combination of both.
Comparing with the previous activity, first of all, everyone in the team knew others better and worked much comfortably
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User Requirements 6
Operational Requirements 6
System Requirements 6
Feature/Function List 6
Out of Scope 6
Version Release Strategy 7
Acceptance Criteria 7
Operational Criteria 7
Solution Design Strategies 8
Architectural Design Strategy 8
Technical Design Strategy 8
[Introduction to the Template
Description: The Vision/Scope document represents the ideas and decisions developed during the envisioning phase. The goal of the phase, represented by the content of the documentation, is to achieve team and customer agreement on the desired solution and overall project direction.
The Vision/Scope document is organized into four main sections
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. Apple had face to face meetings between the managers and employees to notify them of the pay change. Even the employees were happy because this showed the level of importance they have since Apple would be considered a high end retailer in the technology industry. I think this is a good way of making a relationship between an employee and manager more casual instead of it being a strict manner. Even the way the store is structured shows how Apple wants the company to be looked at. In the store employees were the same color shirt to show they are a team at improving the customer’s store experience.
Circuit City is a company that was doing well and came to a point where it collapsed. Circuit
2639 words - 11 pages
In accordance with Service Request: SR-kf-013, the design team at Team A Solutions has developed this proposal to define the scope, goals, feasibility, requirements, and data flow for Kudler’s Frequent Shopper Rewards Program that is being developed (Kudler Fine Foods, Inc., 2008). We have addressed the issues involving the schedule and budget of the program’s design, implementation, training, and support. The proposal will also discuss the network upgrades of software and hardware related to this new program. After the stakeholders are identified, their participation and approval will be needed throughout the project life cycle.
Kudler Fine Foods is a California
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Introduction: Individual Reflection on Team Experience
Today in many industries and organizations group/team work is a tool for effective achievement of organizational goals. Understanding the way groups develop and how they impact organizational success is important to the effective use of groups in organizations. One of the most common models to describe how groups develop was described by Tuckman. Tuckman studied group development as it was seen in group therapy. This was then extrapolated to involve the development of all groups and teams that exist in areas such as those seen in organizations. In 1966, Tucker proposed that group development progressed through four identifiable
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Assignment 4: Disaster Recovery Team
Strayer University – Professor Hansen – CIS359
The following will detail the creation of a Disaster Recovery Team (DRT), with a staff of 11 employees including myself. It will cover the DRT roles, responsibilities, and sub team that may be implemented. It will also include DRT procedures and policies that will be implemented specific to the DRT personnel as well as special equipment that may be required.
DIASASTER RECOVERY TEAM ROLES
* Crisis Management Team Leader - Senior manager to oversee recovery. Authority to declare a disaster.
* Alternate Management Team Leader - Full authority to act if Team Leader is not
781 words - 4 pages
Difference between Groups and Teams
December 4, 2011
When coming together in the workplace to accomplish larger issues, teams or groups are usually assembled for this. This paper will discuss the differences between groups and teams and how they are applied to my workplace.
Teams can be a group of individuals that are put together randomly or on purpose to work together to accomplish an assigned task they are given. They are working together for a common purpose. The set goals and have a common approach on how they will accomplish their goals. “Teams bring together complementary skills and experience that exceed those of any individual on the team. The different perspectives
1244 words - 5 pages
Riordan Manufacturing Team Building and Conflict Management
October 28, 2013
Riordan Manufacturing Team Building and Conflict Management
Riordan Manufacturing is working to launch CardiCare Valve heart valves and in doing so is designing a new team to proceed with the product launch. The company is looking to use many current employees along with some new hires to build the team needed to manufacture this new product. The company will be using team building strategies to determine how to build the new team for this product and will also be looking at conflict management and conflict management strategies to handle any possible problems that may arise
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Q. Explain the concept of group dynamics and discuss how group effectiveness can be achieved using Belbin’s Team Role Theory.
# Functions and characteristics of a team
Belbin’s theory recognizes nine main team roles. The following are the functions and characteristics of each team role:
The plant is creative and innovative. They are responsible for the production of ingenious new ideas and novel strategies. They are very bright; their ideas may often be radical and practical constraints may sometimes be overlooked. The Plant’s preferred approach is to work independently, thinking intensively and following up his own schemes. They are not very ‘team orientated’ though their
355 words - 2 pages
In this file of HCS 437 Week 5 Long-Term Care Facility Presentation you will find the next information:
Nursing home Requirements
Health Care - General Health Care
Long-Term Care Facility Study
Resource: Long-Term Care Facility Study Grading Criteria located on your student website
Choose one facility, as a team, that you will use for your Long-Term Care Facility Study project.
Create a 10- to 15-slide Microsoft ® PowerPoint® Presentation detailing the study of your chosen long-term care facility. In your presentation, include the following:
· What are two state and two federal regulations that your facility must adhere to
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THE POWER OF INFLUENCE AND TEAM-WORK IN A MULTI-LEVEL MARKETING ORGANIZATION
In the world of business there are many different approaches taken in order to influence the sale. Some businesses take the big box store approach selling and advertising their merchandise through a larger entity such as a Wal-Mart, Home Depot or Best Buy. Some take an exclusive approach selling their merchandise only through exclusive retailors such as Nordstrom’s. With these types of businesses there is always a middle man between the manufacturer and the final customer. In a direct marketing organization the middle man (the retailor) is shut out.
In the direct marketing approach a sales
1075 words - 5 pages
The article „Nike says Time to Team up” was published in the Journal of Corporate Citizenship in Autumn 2005, written by Jem Bendell from Auckland University of Technology The text deals with the challenge of Corporate Social Responsibility, being progressively reflected and implemented by Nike´s Management. Nike, as many other companies, outsources the production in different countries (for example Vietnam), which lowers costs and makes it possible to sell products for cheap all over the world. However, the employees in the factories are suffering from bad working conditions, including very low wages, prohibitions to go to the toilet and drink water during the workday. These conditions are
861 words - 4 pages
Business Research Ethics
RES/351 Business Research
May 6, 2014
Business Research Ethics: Perceptions of Unethical Faculty Behavior
The general public has become nearly desensitized and disgusted by repeated revelations of unethical behavior occurring at all levels of management and government, especially in the academic community where educators are entrusted with serving as role models to the next generation. While unethical conduct in academia has not generated as many headlines as their corporate counterparts, occurrences of unethical behaviors by educators have resulted in many complaints from students, parents, legislators, university
2374 words - 10 pages
90 Credit Diploma in Uniformed Public Services Unit 2, Assignment 1: Different Leadership Styles in the Uniformed Public Services
A leadership style is how the task is approached while motivating and instructing a team. Without an effective leader the completion of the goal is reduced.
The authoritarian leader tells people how they want things done without discussing it with others. This style is commonly seen used in services such as the Army, where a strict role of discipline is expected from soldiers under higher commands. In war, there is no time to think so a set task can help prevent deaths and mistakes. It also helps newer recruits know what to do when they
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There is a multitude of aspects that all culminate into the success of a team, from traits and behaviors, to the attitude of a team leader and its members down to the overall knowledge base that is shared in the group dynamic. When working in a group dynamic, having sub groups or individuals working on specific targets and goals is common. Establishing the rules of communication early and how tasks will be handles will go far in mitigating problems that may arise along the way. Breakdowns in coordination can happen at any given moment, and because of the group interdependence, a small breakdown can escalate and encroach onto other areas. A good way to circumvent possible problems is for
906 words - 4 pages
Mario S Surla
April 9, 2014
Wal-Mart is an American multinational retail corporation and the top retail store with the lowest prices in the world. It is the biggest private employer and the largest public corporation with over two million employees worldwide. There are approximately 245 million customers and members that visit Wal-Mart each week, globally. It has stores in 27 countries and sales in 2013 were $466 billion. Wal-Mart’s mission statement of having the lowest prices is consistent with controlling cost, innovation and continuous improvement (Fortune 500, 2014).
One of the
2276 words - 10 pages
Business Analysis II
October 10, 2011
Hoda Bagdady-Asal PhD
The following is a business analysis of the Apple Company. This analysis has been used to determine the financial health of the Apple Company through review of its financial statements. Also, I have included a summary of Apple’s technological advantages over other companies in the same industry, as well as, a benchmarking analysis also comparing Apple to other companies.
To invest in a company or not, its economic activities gives idea of the status in the market. Financial statement gives information of financial status of the company as well as its
327 words - 2 pages
This archive file of BSHS 462 Entire Course consists of the next docs:
BSHS 462 Week 1 Discussion Questions and Summary.doc
BSHS 462 Week 1 Individual Assignment Ideal Organization Paper.doc
BSHS 462 Week 2 Discussion Questions and Summary.doc
BSHS 462 Week 2 Learning Team Assignment National State or Country Paper.doc
BSHS 462 Week 3 Discussion Questions and Summary.doc
BSHS 462 Week 3 Individual Assignment Causes and Prevention of Burnout in Human Services Staff Paper.doc
BSHS 462 Week 3 Learning Team Assignment Leadership and Supervising Influence in Human Services Paper.doc
BSHS 462 Week 4 Discussion Questions and Summary.doc
BSHS 462 Week 4
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paper in which you analyze forms of simple stimulus learning. As a part of your analysis, be sure to address the following items:
Explain the concept of habituation.
Analyze the factors that affect perceptual learning.
Examine the effects of stimulus exposure.
Discuss the application of simple stimulus learning to at least two real life situations.
PSYCH 550 Week 3 Learning Team Assignment Classical Conditioning Paper
Prepare a 1,400 to 1,750-word paper in which you examine the concept of classical conditioning. As a part of your examination be sure to address the following items:
Explain the concept of classical conditioning and the factors that affect it
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serves as a subheading followed by the discussion, i.e. Two Reasons Why Each Plan Could Be Selected, Which Plan Selected and Reasons for the Decision, and Why the Other Plan Were Eliminated.
Include a Title page and a Conclusion.
Format your paper consistent with APA guidelines as described in team the Assignment Format – Easy Version document. Follow the Wk 4 Individual Assignment Outline document posted in the Course Materials forum located just below the Chat Room.
Post your a
Complete course guide available here - https://bitly.com/1wyPcHS
Think about your life after college. While it is tempting to get to college and think of it as your own little world, one day you will have to leave. Make sure that every class and every club reflects what you want to put on a job application. That way, you have an easier time getting a job when you are done.
3320 words - 14 pages
Washington Federal Savings
University of Phoenix
October 20, 2007
Washington Federal Savings
Washington Federal Savings is a financial institution that has served communities statewide since 1917. As a savings and loan institution, Washington Federal offers checking and savings accounts and mortgage loans. Defining itself amongst competitors, Washington Federal provides customers with the “human touch” in its simplest form - quality customer service. Operating in eight states, Washington Federal maintains a relatively small staff of 885 employees. As a financial institution, Washington Federal is highly regulated by certain federal
798 words - 4 pages
What other forces are at play in ColorTech’s Phoenix office that may be affecting Richardson’s ability to lead and motivate her team? What motivation or leadership could Richardson apply to help improve the performance of her team?
When a new manager fit into a spot in an unfamiliar environment, there are several conflicts with the employees in a frustrating situation that the manager has to control and change, such as Melissa Richardson, who got promoted and worked in a new company with several uncontrollable employees and problems. The negative impacts on ColorTech’s performance that Richardson has to solve with the effort put by her employees are (1) greenhouse woes, (2) the surprise
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LEARNING TEAM___C______ Assignment ___________________________ Week______2___
Using the scale below, individually rate each member of your learning team, including yourself (please use the Collaboration Guide on the next page for a more detailed description of each category).
4 = Excellent 3 = Good 2 = Fair 1 = Poor 0 = None
|Learning Team Evaluation |Team |Time |Establishing and |Professional |Team |Collaboration |
|Form |Involvement |Management |Following Guidelines |Communication |Contributions
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1. What are the differences between the two elite technology development teams at Crutchfield Chemical Engineering in terms of motivation and creativity?
The Lumen Team is obviously much more motivated and creative than the Absorb Team. This situation is created by the leadership styles of the team leaders. Max is showing very effective leadership while Chip is acting like a mere manager rather than a leader. Although trait motivation levels are similar in both teams, Chip kills all the motivation and creativeness of his team members with his insensitive, close minded and destructive attitude. We can see this from electronic daily diaries of the two teams. The Lumen Team members are
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TEAM WORK CHARTER
DUE: Sunday, February 10th at 23:59 (midnight).
HOW TO SUBMIT: Do BOTH of the following: 1) Upload this document to your team’s BASECAMP account and 2) Have ONE team member submit the document through Moodle
PURPOSE: The purpose of developing a team charter is to jump-start your work together as a team, to help avoid the problems commonly faced by many teams, and to facilitate continual improvement of your teamwork throughout the entire project. By addressing the following issues, you should be able to enhance your team’s performance, member satisfaction, and learning.
INSTRUCTIONS: Develop your team charter through mutual discussion and consensus during
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LEARNING TEAM CHARTER
Course Title | | | All team members participated in the creation of this charter and agree with its contents |
Instructor | | | |
Course Dates | | | |
| | | | | | |
Team Members/Personal Information
Name | | Phone | | Fax | | Email |
| | | | | | |
| | | | | | |
| | | | | | |
| | | | | | |
| | | | | | |
| | | | | | |
Team Member Skill Inventory
I am good at research. My weakness is editing and grammar.
My weakness is doing powerpoints. I am good with power points. I am not bad with grammer. Not to good when it comes to research.
Learning Team Goals
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Case: Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)
Greg James, a Global Manager at Sun Microsystems, Inc. (A) comes across a critical issue wherein the server of the client (HS Holdings) went down and Sun’s 24x7 software premium - a $300K service was not able to engage them and get the issue resolved. The client was threatening a lawsuit because it breached the service contract.
Greg James needed to identify the root cause of the issue and sets out to meet his global team spanned across India, France, UAE, and US. While traveling across these countries and meeting his team he realizes that the problem was more complex than he had realized (as mentioned to Pam Lawry
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This report is about the process of team communication. I will give a detailed profile about team communications within team dynamics. I will talk about how team dynamics and how they work, how team communication is essential in any organization or group, and how team communication needs to run within a group. It has already been established that the biggest hurdle that virtual teams will face is the communication between them. According to Beranek (2005), Ð²Ð‚Ñša virtual environment fundamentally transforms the ways in which teams work. Virtual teams can form, apply diverse intellectual talent, and disband quickly and how well organizations manage this process can make the difference
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instruction across all grade levels. The teachers are not only bettering themselves in education but it has a great impact on their students as well (Journal of Staff Development, 2013).
To build an effective team, leaders must build their relationships of trust and loyalty. They should consider each employees ideas as valuable and be sensitive to their feelings. Effective teams resolve minor conflicts together and be creative together. Team members should share information, after all the more ideas the better. Everyone should be clear when communicating. The team leader should pay close attention to the way team members work with each other and help improve those relationships by
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Is writing as a team more challenging or more rewarding? Writing a paper can be very hard for some people, but writing a paper as a team might prove more difficult than writing a paper as an individual. It can come to conflicts or misunderstandings within the team, and it is very different from an individual writing process and a collaborative writing process. People have to think about how to do brainstorm different in a team or as an individual, how will the individual revise and edit his work different from the team, and how can you solve problems and conflicts that may arise.
When a team writes a paper together, conflicts may occur, since everybody has a different writing process
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Unit 3 – Project
Polarity Paper (Individual and Team)
Polarity Paper (Individual and Team)
1. Polarities and polarity management
Before you can learn about how the polarity management model works, you must first be able to understand what polarities actually are. Polarities are issues that are continuous and you can’t solve them or avoid them. Polarities are opposites which function best when both are present to balance with each other (Johnson, 1998). It is important to remember that a polarity is different than a problem, because a problem is something you solve and a polarity is something that you address and manage (Caldwell, 2011). Since this is the case you must
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Working in teams can be easy or difficult. If the rules and instructions are clearly outlined, the team will have high performance and the leader will not need to get involved. An Alternative Dispute Resolution (ADR) clause is the most efficient way to resolve a dispute. According to Jennings (2006), alternative dispute resolution (ADR) offers parties alternative means of resolving their differences outside actual courtroom litigation and the costly aspects of preparation for it. An ADR clause can also be used by a learning team to resolve disagreements among members. I will outline an ADR in the clause, define disputes subject to ADR and identify provisions necessary to enable ADR to occur
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How well did you interact with your team?
I feel as though my interactions with the team were consistent and thorough, although in the beginning communication was not the greatest. When one of our team members was out of town on business, I was slightly frustrated by the lack of communication among everyone. Communication among everyone became better and more consistent as time went on. I learned that I should have exchanged phone numbers right away with my team members, instead of only relying on email communications.
What role did you play on your team?
I stated in the beginning with my team that I am not much of a leader; I am more of a follower. Since Robin already had a
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Create a Plan for Positive Influence
The purpose of this paper is to describe how a positive influence plan can take an organization to success. Promoting positive moods within the team members will exist by the team leader. The team understands the objectives of the task, which has to be accomplished, is a very important element in a plan. The team members need to understand the purpose of the task and how the project can benefit them as well as the organization; this will motivate the team members as a whole.
The team members are willing to indentify the job and actively participate in accomplishing the stated tasks. The team members increase their performance as they identify
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Every organization has specific individuals for specific jobs. These individuals have a unique characteristic that makes them stand out to the organization. My organization has assigned my team a one year project that will change the organization. In order to be successful over the course of the year a clearly defined plan will be developed and carried out that addresses differences in attitudes, emotions, personalities and values as well as increasing the teams motivation, satisfaction and performance.
In any team environment success is contingent on the motivation, satisfaction and performance of the team. Each of these facets requires the other to be successful. First, in order to
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High Performance Teams
High Performance Teams
High Performance Teams Introduction In today’s business world many companies have moved away from a vertical management structure, to one which is more of a horizontal management style. This successful movement in management strategies has inspired many organizations to change to a more
horizontal management style which incorporates teams or groups. This paper will analyze how a group can become a high performance team, and an explanation of what components are needed to build a successful high performance team will be discussed. Finally, an evaluation of how the business and ethical considerations of globalization may affect
1698 words - 7 pages
MGMT- 404 PROJECT MANAGEMENT
STATEMENT OF PARTICIPation
This document will contain the information needed for your team operations, guidelines and commitment. It should be kept in doc sharing and each update should have a version control identifier (e.g., Team A SOP v1, v2, v3, etc.).
IMPORTANT NOTE: The statement of participation must be posted in the team’s doc sharing area and the final submission must be available for the team to review and approve each week. Approval can be achieved by downloading the document. If you have disagreements, it is critical to contact your project leader and get a correction posted immediately. The professor should be notified of any disagreements. If
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This guide demonstrates how teamwork can be an important tool in achieving
Constructing Excellence objectives. Drawing from the management literature on
teamwork, together with original research, the guide examines various aspects of
setting up and managing teams, with practical examples from the construction
industry and a useful team self-assessment tool.
Effective Teamwork was prepared for Constructing Excellence by Eclipse Research
Consultants. For details of how to contact the authors see the inside back cover of
this guide. Illustrations were by Gerry Armstrong (firstname.lastname@example.org).
For more information about Constructing Excellence, please see