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Wgu Abc2 Exam Essay

5844 words - 24 pages

ABC1-Set1 | Marks: 86 |
Number of Questions: 86 |
ABC1 |
ABC1-Set1 |
1. Item code: 964.1.1-01.1One employee in a company always seems willing to help other employees with aspects of their own jobs. This employee is a positive force and a "team player" within the organization.

Which dimension of organizational citizenship behavior does this employee demonstrate?

Choose 1 answer
  a) | Altruism |
b) | Courtesy |
c) | Civic virtue |
d) | Sportsmanship |
e) | Conscientiousness |
Answer: Altruism,2. Item code: 964.1.1-02.3A manager rates one of his/her employees very highly on all dimensions of job performance, including some dimensions (such as creativity) for ...view middle of the document...

1-06.1Groupthink is a phenomenon observed in some teams that are characterized by very high levels of _____.

Choose 1 answer
  a) | Trust |
b) | Cohesion |
c) | Conflict |
d) | Diversity |
e) | Communication |
Answer: Cohesion,6. Item code: 964.1.1-07.2A company's workday ends at 5:00 p.m. However, the employees in the marketing department do not leave for home until their work is completed for the day, which is often around 5:30.

What concept differentiates the employees in the marketing department from the other employees of this company?

Choose 1 answer
  a) | Roles |
b) | Norms |
c) | Cultures |
d) | Formal rules |
Answer: Norms,7. Item code: 964.1.1-08.1Consultation, reasoning, friendliness, and inspirational appeals among people at work are examples of _____.

Choose 1 answer
  a) | Influence tactics |
b) | Transactional costs |
c) | Transformational factors |
d) | Leadership characteristics |
Answer: Influence tactics,8. Item code: 964.1.1-09.1What is the personality of an individual analogous to in an organization?

Choose 1 answer
  a) | Role |
b) | Norm |
c) | Culture |
d) | Demeanor |
e) | Function |
Answer: Culture,9. Item code: 964.1.1-10.3What is the production department in a manufacturing organization known as?

Choose 1 answer
  a) | The line function |
b) | The staff function |
c) | Centralized structure |
d) | The span of control |
e) | Decentralized structure |
Answer: The line function,10. Item code: 964.1.1-11.3What is the most critical difference between Western and Eastern cultures in the conduct of business?

Choose 1 answer
  a) | Importance of money |
b) | Achievement motives |
c) | Individualism vs. collectivism |
d) | Emphasis placed on organizational success |
Answer: Individualism vs. collectivism,11. Item code: 964.1.1-12.3Successful consultants who enter into brief relationships with client organizations are regarded as having what type of power?

Choose 1 answer
  a) | Expert |
b) | Referent |
c) | Reward |
d) | Coercive |
e) | Legitimate |
Answer: Expert,12. Item code: 964.1.1-13.1What are individuals who are highly prone to job stress, are highly competitive, are aggressive, and feel under chronic time pressures classified as?

Choose 1 answer
  a) | Fast-trackers |
b) | Type A personalities |
c) | Obsessive-compulsive |
d) | Emotionally underdeveloped |
Answer: Type A personalities,13. Item code: 964.1.1-14.1What type of justice is manifested by the fair assignment of pay raises to equally worthy employees?

Choose 1 answer
  a) | Distributive |
b) | Procedural |
c) | Interactional |
d) | Interpersonal |
e) | Informational |
Answer: Distributive,14. Item code: 964.1.1-17.5What is the purpose of the cut score on a personnel selection test?

Choose 1 answer
  a) | Separates true negatives from true positives |
b) | Separates false negatives from false positives...

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