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Week 1 Quiz Essay

1008 words - 5 pages

Week 1 Knowledge Check Study Guide
Concepts

Mastery

BUSINESS
COMMUNICATION

Questions

80%

1

2

50%

6

7

60%

8

9

80%

13

BARRIERS TO
COMMUNICATION

Score: 12 / 17

3

4

5

RECOGNIZING
CULTURAL

10

11

12

DIFFERENCES
WAYS TO ESTABLISH
CREDIBILITY IN
BUSINESS
COMMUNICATION

14

15

16

17

Concept: BUSINESS COMMUNICATION
Mastery

80%

Questions

1

2

3

4

5

1.
Which of the following terms best describes the process of sending and receiving verbal
and nonverbal messages between two or more people?

A.

injunction process

B.

stimulus discrimination process

C.

interpersonal communication process

D.

habituation process

Correct:
The Correct Answer is: C.

2.
_____ is the ...view middle of the document...

Relying excessively on the use of communication
technology

D.

Approaching conversations with a learner mind-set.

Correct:
The Correct Answer is: C.

7.
Which of the following statements about defensive comments is true?

A.

They are the result of high self-awareness.

B.

They increase trust and goodwill in group discussions.

C.

They cause people to attack others in an effort to protect
themselves.

D.

They simplify the exchange of honest opinions

Incorrect:
The Correct Answer is: C.

Concept: RECOGNIZING CULTURAL DIFFERENCES
Mastery

60%

Questions

8

9

10

11

12

8.
Which of the following is characteristic of high cultural intelligence?

A.

The ability to work by a rigid set of rules and guidelines

B.

The ability to superimpose one's own culture upon all others

C.

The ability to interpret the behavior of people worldwide
through a single culture's framework

D.

The ability to approach cross-cultural work relationships
from a learner mind-set.

Incorrect:
The Correct Answer is: D.
9.
How do individualists differ from collectivists?

A.

Individualists value obligation over choice, unlike
collectivists

B.

Collectivists see themselves as distinct from their family
members, unlike individualists

C.

Individualists prefer direct communication, unlike
collectivists.

D.

Collectivists network in temporary

Correct:
The Correct Answer is: C.
10.
Which of the following is a feature of low performance societies?

A.

There is more emphasis on results than on relationships

B.

Measurable goals and objectives are prioritized in meetings.

C.

Feedback is viewed as essential to improvement

D.

Expressions of loyalty and sympathy are valued.

Correct:
The Correct Answer is: D.
11.
The cultural dimension of assertiveness deals with:

A.

the degree to which cultures are willing to sacrifice current
wants to achieve future needs

B.

the way in which cultures socialize members to feel in
uncertain, novel, surprising, or extraordinary situations.

C.

the division of roles between men and women in society.

D.

the level of confrontation and directness that is considered
appropriate and productive.

Correct:
The Correct Answer is: D.
12.
Which of the following is characteristic of people from low humane orientation cultures?

A.

They consider...

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