KATZENBACH AND SMITH THEORY:
( From talking with hundreds of people in more than fifty teams in thirty companies )
DEFINITION OF TEAM:
A team is a small number of people with complementary skills who are committed to a common purpose , set of performance goals and approach for which they hold themselves mutually accountable .
1. Teamwork represents a set of values that encourages listening and responding constructively to view espressed by others, such values help team perform and promote individual performance.
2. Team is more than a group. In groups the focus is on individual goals and responsabilities while in teams people rely more on each other (mutual accountability) . A ...view middle of the document...
2. Mix of skills: three categories : technical or functional expertise, problem solving , decision making skills,interpersonal skills. At beginning none of the teams had the needed set of skills: they developed it during the team work.
3. The common approach: everyone agrees on how to do/ who does the job, everyone does the same amount of job , every one has strength and weaknesses and personal background. Through a coomittment-bulding process all this aspects are integrated in the development of the approach.
4. Mutual accountability: “being in the boat togheter“. Commitment and trust.
5. Teams at the top: smaller, less organized, the most difficult to handle
TYPES OF TEAM:
1. Teams that recommend things ( task force, project group, audit, quality…) usually have a predetermined date,issues: getting off to a fast start, dealing with the handoff required.
2. Teams that make or do things: ( manufacturing, marketing …) no predermined date ,management should concentrate on critically delivery points, how to build the necessary system and process support, the imperative is focus on performance and demand
3. Teams that run things: working groups, they are less risky. But they may not be...