Introduction to Management
Unit 6 Assignment
A control system consists of four steps. These steps are setting performance standards, measuring performance, comparing performance against the standards and determining deviations, and taking action to correct problems and reinforce success. First Lei should call a meeting with the employees to inform them what's going on. Lei should informed them about the company rules and regualtions, and about what is expected of them as the employees. She will need to achieve organizaional goals. Then she should give everyone a copy of the policy and ...view middle of the document...
I think Lei will need to start observing the employees using personal observations to see if they are getting their job done properly and successfully. Lei should also do a written report after observing the employees to show them their peformance, and what is they are needing to improve. Awarding them for good work would increase leadership visibility.
In comparing performance, Lei should compare performance against the standards and determine deviations. She would need to compare the work they've already accomplished to the work that is expected of them. Lei will also need to compare the customer complaints to see if there are any deviations occurring now that didn't occur before.
Now, Lei can finally take action to correct problems and reinforce to success. She needs to ensure that the operations are adjusted in order to achieve the planned results. If significant variances come about, then Lei can take immediate and vigorous action. An alternative approach Lei can take is for the correction action to be taken by the operator during the time of the problem. A corrective action is more likely to gain wider acceptance if it is based on a common effort and takes into account multiple points of view (Bateman & Snell, 2013).
Bateman & Snell, (2013). Management (Leading & Collaborating in a Competitive World), 10th ed.