Training and development are vital in health care because of the ongoing changes that occur. Employees who receive proper training usually perform his or her duties better than those employees who lack training. Training provides the employee the proper way to perform procedures or tasks while assisting the patient. Training can boost an employee’s confidence because he or she has a better understanding of how to perform his or her job (Frost, 2011). Continual training will keep employees up-to-date on current trends in the health care industry. According to Frost (2011), “employees who are competent and on top of changing industry standards help your company hold a position as a leader and strong competitor within the industry,” (para. 3).
A good training program ensures that each employee learns new techniques and skills. Employers must train each employee basic policies and procedures of the organization. Training should include basics on safety, rules, ...view middle of the document...
Training can provide the patient with better care and better quality of life.
To help with training it is important to measure the competencies of each employee. Competencies are “characteristics associated with successful performance,” (Gómez-Mejía et al, 2010, pg. 214). Some competencies include knowledge, skills, capabilities, work management, character, and commitment (Gómez-Mejía et al, 2010). Employers need to measure the competencies of each employee for job placement. Employers want the best person in each position to make sure the organization runs properly. Knowing the competency levels of each employee will help management place the employee in the right position. This will keep the organization running smoothly and keep the organization competitive. Managers can measure competencies by performing evaluations and appraisals of employees.
Managers use performance appraisals to evaluate how well each employee is performing his or her job. After implanting training and development it is important for managers to continue to evaluate the employees. The appraisal will help the organization keep track of the effectiveness of the training. Evaluating the training is an important step in the training process (Gómez-Mejía et al, 2010). The evaluation part does not focus only on the monetary gain of the organization, but also how the training benefits the employees. Organizations can use the four-level framework to evaluate the effectiveness of the training. Level one evaluates what the employees think of the training and his or her satisfaction with the knowledge gained. Level two evaluates what each employee learns during the training process. This evaluation can be done by assessing the development of the employees’ skills and abilities. Level three evaluates the behavior of the employee as a result of the training. Level four evaluates the overall results including monetary gain for the organization (Gómez-Mejía et al, 2010). Each organization needs to follow through with the evaluation process. This will provide information on changes that need to be made for overall improvement of the training process.
Frost, S. (2011). The importance of training & development in the workplace. Retrieved from http://smallbusiness.chron.com/importance-training-development-workplace-10321.html