Tanglewood Case 1 Essay

797 words - 4 pages

Tanglewood’s staffing strategy requires the organization to make key decisions about the acquisition, deployment, and retention of the organization’s workforce. In order to accomplish this, Tanglewood’s must make thirteen decisions regarding its staffing levels and its staffing quality. One of the first decisions that Tanglewood needs to choose is to acquire or develop talent. Tanglewood should try to develop their current talent because one of their focal points of having a successful business is having exceeding customer service, and there is no need to go out and acquire new talent when Tanglewood already has the staff capable of developing their KSAOs. However, Tanglewood will need ...view middle of the document...

Should Tanglewood hire or retain employees? Tanglewood should retain and develop their current staff unless it is needed to bring in more employees. Tanglewood will save more money developing their employees who already knows the culture and values of the company versus bringing in a new employee and teach him or her everything about the company.
Should Tanglewood be a national company or a global company? Tanglewood should keep its stores national unless in the future where the company has gotten to a point where they can open up smaller Tanglewood stores internationally. Tanglewood should stay national as far as customer support and technical support goes on their products. Should Tanglewood attract or relocate the labor? It is easier and cheaper to attract employees to the company than to go where the labor is. Tanglewood should attract the employees by offering and advertising day one benefits and opportunities to the employee such as employee discounts on products, anniversary and vacation pay, and offer future opportunities to move up in the company.
After looking at the number of employees Tanglewood has in each division, some divisions appear to be understaffed, while others, like Arizona for example, are overstaffed. Tanglewood needs to be understaffed just a little bit so that you can have enough space to hire new talent. The only times Tanglewood should be overstaffed is for new store openings and during busy shopping seasons. It is noted...

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