Starwood Hotel And Resorts Call Center Networking

1097 words - 5 pages

Starwood Hotel and Resorts Call Center Networking
Starwood Hotels and resorts is one of the world’s largest hotel and leisure companies. The company owns thousands of Hotels and Resorts as well as seven call centers in which help keep everything running smoothly for the company. Of course this means there is an expansive network working to keep all this information flowing from every hotel and call center. This paper will focus on the network of the call center in Lancaster, California in which I used to work at as a customer service representative. First the paper will give an overview of the company. Then, a depiction of the network that is being used by the call center will be ...view middle of the document...

Now, we will discuss how the actual live system is networked. When helping guests find Hotels we are able to look up any hotel under the Starwood name anywhere in the world. So in order to maintain this connection the company has a LAN in each building as well as a Wide Area Network (WAN) the company would also include an Internetwork available in order to maintain communication. To connect with the call centers and hotels that are overseas the company would use an International Private Leased circuit (IPLC) which as stated by (2007) website “When the outsourced call center is located in another country, the LDCs in the two regions are connected through the International Private Leased Circuit (IPLC), which is an agreement that provides connectivity through cable or satellite on lease.” The network for the live system is a server based system. The call center building has a room in which holds all the servers that keep information on the bookings, cancellations, as well as the company’s loyalty program information.
I believe there may be a separate server in which holds information for the Human Resources Department. This information would be kept on a server in which only handles the LAN in the building. Keeping information on all the employees from their time sheets, to their daily statics on how many bookings they made as well as how many guest they were able to sign up for the loyalty system. Next, the topology as well as the wiring used for the call center will be discussed.
The topology used for the call center network would be an extended star topology. The star topology allows for the network to be changed without completely shutting down communication throughout the network. The star topology allows each computer to be connected to a central hub by its own cable. With this topology all computers can hear the signals sent. But a hub is used to direct the signal to the address of the computer it was meant for. Before the caller is actually connected to a representative they go through an Interactive Voice Response (IVR). The IVR technology used for the call centers specific needs is called Telephony...

Other assignments on Starwood Hotel And Resorts Call Center Networking

Career In Lodging And Beverage Essay

379 words - 2 pages There are various types of management careers in the lodging and food and beverage industry. Key piece on management position is helping the guest/customers and the employees. There many levels of management in each of the industries. There are different operating criteria for hotels and motels and resorts in the lodging industry. Motels might be family owned on a smaller scale with operating expenses location is out in the

Rfid Essay

254 words - 2 pages , while maintaining security throughout the resort. AC Inc. is confident that this proposal will meet your expectations and goals for increasing security and visitor experiences, allowing Just Relax Resort to become the vacation destination of choice. By introducing RFID chip bracelets, RFID readers can be placed in many locations throughout the hotel and service areas. These bracelets will allow guests to pay for services with ease, sign up for


1086 words - 5 pages ] Meetings If you need to plan a convention, family reunion, or a private gathering for a group of 30 to 300, you can do so at the Melancon Convention Center & Hotel. Call for more information for package rates and catering. See Figure 17. Fig. 17. [pic] Guest Blog Baderman Island encourages you to share your experience about your time on the island

Hosp 594

2702 words - 11 pages analysis d) Strengths, weaknesses, opportunities, and threats e) Location, ease of access, and parking f) Nature of competition g) Potential new hotel and resort competition h) Location analysis i) Description of the area j) Commercial residential profile Pricing strategy a) Room pricing Advertising and promotional campaign a) Objective b) Techniques c) Target audience d) Means of


2236 words - 9 pages Jakarta Pusat [pic] Adiseus Fitness Center Hotel NIKKO Jl. Mh. Thamrin No. 59 Jakarta Pusat, 021-3906452 Allson Residence Jakarta Jl.Senen Raya No 135-137 Jakarta Pusat, 021-3523379 Atlet Century Park Jakarta Hotel Jl. Pintu Satu Senayan, Hotel Atlet Century Park Lt. 1 Jakarta Pusat, 021-5712041 Az-Zuhra Fitness Jl. Taman Kebon Sirih III 5-A Lt. 3 Jakarta Pusat, 021-3150181 Celebrity Fitness - EX Plaza Indonesia 2nd Floor Jl


307 words - 2 pages Summer Internship Juniper Networks Inc. , 2010 • Studied networking concepts and managed services. • Assisted in the planning for Go-To-Market (GTM) strategy for a Global Service Provider. • Recommended suitable solutions for integrating equipment. Elected to Student Council Thadomal Shahani Engineering College 2008-2009 • Was elected as the Public Relations Officer for the college student body, 2008-2009 • Attended meetings of the Student

Hilton Hotel, Case Study

880 words - 4 pages new enterprise system OnQ and the associated costs * Maintaining competition with other hotel brands Discussion questions 1. What is Hilton’s core business? The case presented in the book describes the evolution of Hilton Hotels Corporation, nowadays known as Hilton Worldwide. It is a public company founded in 1919 by Conrad Hilton. Hilton is one of the leading hospitality companies comprised of over four thousand hotels in ninety-one

Four Seasons Hotel

3623 words - 15 pages Preface This research paper objective is to present on subject “Hotel Accounting” about Four Seasons Hotel and Resort. The goal of creating this report is to study on the structure of hotels. This report presented guideline to Four Seasons hotel and Resort. Each resort and hotel in Four Seasons has different uniqueness and variation, so we provided only best branch from overall branches around the world. The branches that we bring in the

Unit 1 Assignment 1: Effects Of Routing On Current Communication Methods Used By Organizations

3601 words - 15 pages banking locations in six states, spanning various time zones, along with regional call centers. The call center agents need to be able to route calls quickly to appropriate bank personnel, and see if the receiving caller is available before handing off the call, when possible. The bank has an aging circuit-switched telephone system that is expensive to maintain. Senior management wants to cut overhead while improving the performance and communication


2119 words - 9 pages , MGM Resorts International opened the most ambitious project Las Vegas had ever seen. In fact, its $8.5 billion City Center was said to be the largest privately funded construction project in U.S. history. A pedestrian friendly resort, City Center was designed as a small city in and of itself with four luxury hotels, two residential condo towers, and a 500,000-square-foot high-end shopping and dining center. Adding 6,000 rooms and 12,000 jobs

Chapter 2

2315 words - 10 pages Processing Staff, Transportation Staff, and Personnel Staff…). 5. Marketing Department: This department is composed of a marketing manager, marketing assistant managers responsible for sales, convention, public relations, and advertising functions, along with marketing personnel. This department is a cost center that indirectly supports revenue generators in their sole aim of generating hotel revenue. This can be insured, for example, through large

Similar Documents

Sheraton On The Park Essay

1929 words - 8 pages restaurants, a lounge-style glasses and a lobby lounge. The facilities include 24-hour business services center as secretarial support and access to computers. At the same time, a ballroom, capable of sitting 550 people, and nine smaller function rooms. The occupancy rate of the hotel (often used as a measure of commercial viability) exceeds 95%. Overlooking Hyde Park, the hotel building has 559 rooms and including 49 suites. All are equipped

Project Management Essay

1940 words - 8 pages collection. However, their successes have prompted multi-national hotel companies to try to establish their own brands in order to capture a market share.[2] Notable example include Starwood Hotels & Resorts Worldwide's W Hotels, ranging from large boutique hotels, such as the W Union Square NY, to the W 'boutique resorts' in the Maldives, and Epoque Hotels among many others. There is some overlap between the concept of a small boutique hotel

Hotel Types Between Resort, Airport Hotel And Horizontal Intergration

468 words - 2 pages always do some promotion to target the family to take a vacation over there, or doing some sales promotion to the business customer, to encourage the company to hold the conference over there. An ordinary example in Hong Kong is the Hong Kong Gold Coast Hotel , it sells themselves as a only 5 stars beach resort in Hong Kong, which provides a beautiful beach, conference center and full set of facilities, so that no matter families, couples or

Disney's Cultural Adaptation Essay

5149 words - 21 pages segments: 1.    Media networks 2.    Parks and resorts 3.    Studio entertainment 4.    Consumer products 5.    Interactive media Target customer: Disney mainly targets children and their families, it uses the multisegment targeting strategy which is when a firm chooses to serve two or more well-defined market segments. Disney intrigues people of all ages; whether it is a child, teen, or parent. "You’re dead if you aim only for kids