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Sour Grapes Case Study

463 words - 2 pages

Case Study 8.1: Sour Grape Ice Cream
Kelly Epps Reyes
Grantham University

Case Study 8.1: Sour Grape Ice Cream
There are seven common quality tools that the Quality Ice Cream Company could use to understand and improve processes during a production run with the Sour Grape Ice Cream. Flow Chart, Run Chart, Process-Control Chart, Check Sheet, Pareto Diagram, Cause-and-Effect Diagram, and Scatter Diagram. Each of these tools helps to identify sources of variation and aids in the analysis, documentation, and organization of the information, which will leads to process improvement.
The company should start with a flowchart or process map to visually represent relationships ...view middle of the document...

This will also help in finding out how long the ice cream should be mixed for to keep the ice cream from being too soupy or too stiff. From the data collected over the 10 days, it seems like it is not run for enough time, most of the time, resulting in a too soupy product. (Sower, V. 1996, pg. 201-202)
After the best run time is determined, they should look toward solving the other problems that are causing rejects. While there where a significantly more rejects due to a soupy end product, there are still other rejects that are occurring. The next biggest problem would be the formation of ice crystals. It is believed that this occurs during the mixing process. A flow chart should then be done for this to determine what factors are causing the ice crystals from forming.
Quality Ice Cream, should continuously be working toward finding a solution for the problems that occur. The can do this by suing the plan, do, study, and act or PDSA cycle. To solve the remaining rejection issue of bad taste and off color, they should utilize the DMAIC cycle. This cycle involves defining the issue, measuring it, analyzing, improving and controlling. Like the PDSA cycle this cycle can be applied to new processes to create more improvements. (Sower, V. 2011, pg. 194-195). They should never settle for good enough, but strive for the best. They should utilize benchmarking to compare themselves to the best-in-class and strive for their quality and not just average.

References
Sower, V. (2011). Essentials of Quality with cases and experiential exercises. John Wiley & Sons, Inc.: Hoboken, NJ.

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