Unit 5 Case Study – Question 1 pg 380
“The only problem the Ritz-Carlton faces, is continuous improvement, the goal of their company is to have customer satisfaction at 100%. If a guest’s experience does not meet expectations, the Ritz-Carlton risks losing that guest to competition” (Heizer & Render, 2011). Ritz was the initial hotel corporation to with the Malcolm Baldrige National Quality Award and only hotel company twice honored with this award from the Department of Commerce. Solitary method the business has put additional sense following it excellence labors is to systematize its workers into labor groups. Ritz-Carlton considers so as to a supplementary well-informed and ...view middle of the document...
Pinnacle superiority organization and examination are additional habits for the Ritz to check their incessant development in superiority. I would wait for greater eminence, and not anything fewer. The Ritz Carlton give that repair, in information they struggle on top of this. Their motto is to give excellence goods and services contains established to be victorious. Not merely complete it charges this hotel fewer to do the correct item the initial occasion, it influences every hotel group; it still influences the consumers during their everyday life/actions. Stipulation, I do not do somewhat correct the primary occasion in my line of work, I am supposed to set out support and perform it once more. It might not price me cash, other than it’s estimate my corporation cash, and it’s estimate me precious occasion to do it in surplus of. This exist familiar sagacity, if the Ritz did things half baked, they would misplace a group of cash, clientele would not be content, workers would be miserable, and ultimately the hotel would contain a awful representation. In advertising, I have erudite that in arrange to make cash, you comprise to use currency (originally).
Heizer, J., & Render, B. (2011). Operations Management (10th ed.). Upper Saddle River, NJ: Prentice Hall
http://corporate.ritzcarlton.com/en/About/GoldStandards.htm (retrieved August 8th, 2012).
Unit 5 Case Study – Question 2 pg 380
The significance of sensational accounts in client service intended for a lavish inn such because the Ritz is what differentiate itself as of its opponents. This luxury hotel for continuation has been working look forward to the customer’s wants and creation them a realism. This exclusively place them during a group all on their possess. Every one of this just place is how they generate an additional normal reside...