Report On Electronic Banking And Customer Satisfaction Of Prime Bank

403 words - 2 pages

Limited, Tangail Branch

This questionnaire is developed for the purpose of measuring the employee’s job satisfaction of EXIM Bank Limited of Tangail branch. Your kind cooperation is needed for the study purpose. Your identification\feedback will be concealed.

[ please put the tick (√) your opinion about the following statements range from strongly

Gender Male Female
Age Less than 20 20-30 30-40 40-50 50 & above

Sl Dimensions Strongly Agree Agree
Strongly ...view middle of the document...

5 4 3 2 1

10 Employees in Standard Bank tell you exactly when services will be performed 5 4 3 2 1
11 Employees in Standard Bank give you prompt service 5 4 3 2 1
12 Employees in Standard Bank are always willing to help you 5 4 3 2 1
13 Employees in Standard Bank are never too busy to respond to your request 5 4 3 2 1

14 The behavior of employees in Standard Bank instills confidence in you 5 4 3 2 1
15 You feel safe in your transaction with Standard Bank 5 4 3 2 1
16 Employees in Standard Bank area consistently courteous with you 5 4 3 2 1
17 Employees in Standard Bank have the knowledge to answer your questions 5 4 3 2 1

18 Standard Bank gives you individual attention 5 4 3 2 1
19 Standard Bank has operation hours convenient to all its customers 5 4 3 2 1
20 Standard Bank has employees who give you personal attention 5 4 3 2 1

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