Quality Management Essay

3013 words - 13 pages

Successful Change Management — Kotter’s 8-Step Change
In 1996 John Kotter wrote Leading Change* which looked at what people did to transform their organisations. Kotter introduced an 8-step change model for helping managers deal with transformational change. This is summarised in Kotter’s 8-step change model.
For The Heart of Change* (2002) John Kotter worked with Dan Cohen to look into the core problems people face when leading change. They concluded that the central issue was changing the behaviour of people and that successful change occurs when speaking to people’s feelings.
In this article Martin Webster explains how Kotter’s 8-step change model gets to the heart of how successful ...view middle of the document...

The first three are all about creating aclimate for change. The next on engaging and enabling the organisation. And the last, implementing and sustaining change.
From experience we learn that successful change occurs when there is commitment, a sense of urgency or momentum, stakeholder engagement, openness, clear vision, good and clear communication, strong leadership, and a well executed plan. Kotter’s 8-step change model recognises each of these characteristics.
Kotter’s 8-Step Change Model for Leading Change
We highly recommend you read The Heart of Change* John Kotter and Dan Cohen. Whether you are a senior executive, in middle management or part of a project team the research, which is backed up with stories — mini case studies — and exercises, is invaluable.
The reading provides straightforward advice that makes much sense — undoubtedly you will have observed what is written.
Creating a Climate for Change
Many initiatives fail or at best fall short of their original aim because the organisation either lacks interest in the proposed change effort or spends too much energy resisting the change management process.
Increasing Urgency

Kotter’s 8-step change model
We often see organisational change beginning with detailed analyses, the preparation of a hefty business case, and later approval by corporate management. Unfortunately this energy is often wasted and does very little to move the organisation toward transformational change.
The assumption is that information and analysis followed by executive management approval is enough to change behaviour. It is not! Whilst these may be necessary organisational steps they are not needed … right now.
Getting the bosses’ approval and presenting new ideas to disinterested business units rarely secures agreement and inevitably results in resistance.
For instance, complacency, immobilisation, self-protection, deviance, pessimism, and holding back. The change effort doesn’t start well.
Urgency sustains change
Rather than shoving a project down the throats of operational managers change leaders need to generate a sense of urgency about the task in-hand and get the right team together to deliver transformational change. Change comes about because there is some underlying crisis: customers are unhappy, costs are rising, budgets are cut, competitors have the advantage and so on.
Analysis has the effect of putting the brakes on. Yet crisis has to be dealt with. Sorting out a problem provides the platform to get people talking about what needs to change.
The Heart of Change suggests that we need to break from tradition and start using compelling, eye-catching situations to see problems and solutions. Honest facts and dramatic evidence — customer and stakeholder testimonies — show that change is necessary. Seeing something new hits people on a deeper emotional level without the usual negative responses and resistance.
Building the Guiding Team
Creating a sense of urgency helps to bring...

Other assignments on Quality Management

Quality Management Essay

1341 words - 6 pages ANT250 I Anatomy and Physiology I The Muscular System Module Three Case Assignment 20 May 2013 Professor: Dr. Koronika Q1. Describe normal anatomy/physiology of muscle contraction. Anatomy of Skeletal Muscle: A single skeletal muscle, such as the triceps muscle, is attached at its • Origin to a large area of bone; in this case, the humerus. • At its other end, the insertion, it tapers into a glistening white

Statistical Quality Essay

1771 words - 8 pages Assignment 1 Rizki Sirois 103422978 1) Deming, Juran and Feigenbaum all agree the importance of quality management. Though all have different guidelines to achieving such quality levels, we can accept that all three have agreed on a particular aspect. Deming believed that management of system for improving quality lies in the management section. To strive for the top quality, management must take action to find opportunities for quality

Quality Techniques

2500 words - 10 pages | Quality management techniques | Assignment II | Deepali Jain Roll No. 303 MBA Tech

Quality Improvement

653 words - 3 pages that a program wants to accomplish. A goal is a broad direction that is guided by specific objectives. An objective is a statement about a specific outcome that can be evaluated and measured. Reference: Kelly, D. L. (2011). Applying quality management in healthcare: A systems approach (3rd ed.). Chicago, IL: Health Administration Press.

Healthcare Stats - Data Quality Plan

1642 words - 7 pages Healthcare organization use data collection and reporting for a variety of areas and reason. One main reason is statistics for several department/areas. This information is used to increase quality of care, to determine if there is an increase in a specific health diagnosis, as well as hospital census, which will help to determine the level of staff needed to provide that quality of care. The government also needs to maintain statistics on the

Hank Kolb, Director Of Quality Assurance

728 words - 3 pages speed. However, the director of quality assurance assumes this special design to act as a venturi. Moreover, the manufacturing management gets high pressure on cost-reduction and time-management, which leads to inaccuracies in production management. For the marketing-department, market-share and short delivery times seem to be more important than the quality of the end product and as a result the manufacturing department missed to perform

Course Project Quality Improvement In Healthcare

4236 words - 17 pages morbidity and mortality statistics substantially (Dana Farber, 2005). Tenet Healthcare As with the above model in the Commonwealth Report, scandal provoked a change in management and an improvement in patient quality care at Tenet Healthcare, a for-profit healthcare system based in Santa Barbara, California. Tenet’s facility in Redlands, California, was found to implement open-heart surgeries and cardiac catheterizations well out of proportion to

Quality Over Quantity

632 words - 3 pages persQuality over quantity It is important to live life to its fullest potential, enjoying every moment and making it all count because who knows if I will ever get a second chance. As J.K Rowling said “As is a tale, so is life: not how long it is, but how good it is, is what matters.”  I personally believe in making a difference and creating an impact to this world. When you accomplish the objectives you have set in life, you feel more satisfied

Internal Quality Assurance

1083 words - 5 pages Key Concepts and Principles of Internal Quality Assurance This handout will cover:         Why should IQA take place? The functions of IQA IQA cycle Key concepts of IQA IQA rationale Key principles of IQA Role & responsibilities of an IQA Regulations, Policies and Procedures Why should IQA take place? IQA is the monitoring of the learner journey throughout their time with the organisation, it should take place to ensure the learners

Access To Quality Healthcare Paper

1746 words - 7 pages Running head: ACCESS TO QUALITY HEALTHCARE PAPER ASSIGNMENT Access to Quality Healthcare Paper Rudolphe Lubin University of Phoenix Lori Lewellen MBAJOGZL57 April 27, 2009 Quality Healthcare Introduction It will be evident to realize that financial, educational, and socio – demographic implications can bring serious impact on access to quality healthcare in the organization. Labor shortage

Compare & Contrast

356 words - 2 pages Chapter 9 Six-Sigma Quality I. Total Quality Management a. Total Quality management Defined b. Malcolm Baldrige National Quality Award Defined II. Quality Specification & Quality Costs c. Developing Quality Specifications i. Design Quality Defined d. Cost of Quality ii. Conformance Quality Defined e. Functions of The QC Department iii. Quality At The Source Defined

Similar Documents

Quality Management Essay

2408 words - 10 pages identifying industry trends” (University of Phoenix, 2009). A quality management system would meet the needs of Hartman Industry’s focus and provide organizational improvement. This paper discusses the quality management system for organizational improvement and summarizes the requirements for that system. The industry’s benefits of this quality system are clearly defined as well as the variation identified in the as-is flow chart. This paper also

Total Quality Management Essay

1331 words - 6 pages Quality Management Local vs. Global Company Quality There is no absolute definition of quality. The quality in relation to the products may be defined as fit for the purpose. The more it fit for the purpose more quality product it is. We may also define quality as consistently producing what the customer wants while reducing errors before and after delivery to the customer before and after delivery to the customer. The quality is when

Quality Management Systems Essay

1672 words - 7 pages 4.0 - QUALITY MANAGEMENT SYSTEMS Section Description 4.1 Quality System Processes Rev: A --- 01/1/04 --- New Bids, Quotations, Orders and Contracts CUSTOMER REQUIREMENTS CUSTOMERS Human Resources Plant, Facility and Equipment Information Resources (Document Control) Communication Customer RESOURCE MANAGEMENT Planning of Product Realization Purchasing and Receiving Production MANAGEMENT RESPONSIBILITY Measuring/Monitoring

Total Quality Management Essay

3512 words - 15 pages |Total quality management implementation and competitive advantage: The role of structural control and exploration | |Thomas J Douglas,  William Q Judge Jr. Academy of Management Journal. Briarcliff Manor: Feb 2001.Vol.44, Iss. 1;  pg. 158, 12 pgs| | » | |Jump to full text  [pic