Performance Management Plan-Landslide Limousine
April 28, 2014
Below as requested is a performance management plan formulated for the future of Landslide Limousine. This a new business comprised of about approximately twenty-five employees opening in Austin, Texas.
Alignment of performance management framework
An organization’s success relies on the standards set forth by the company’s principals and standards. It is the responsibility of the employer to develop topnotch standards and expectations that the employees are aware of and can strive to provide to the customers they serve. Employees should be provided proper training and ...view middle of the document...
There will be several different positions in the company. Within each position there will be specific requirements and expectations that will require a team approach with a small unit of twenty-five employees. With each specific position there will need to be a list of professional benchmarks in the initial trial period of employment and a clear expectation for both parties. Each position will require field specific skills and will need to be trained and held to the standards of those competencies.
Employee skills and measurement
Each position as noted above will need to have specific.
* Sales/Marketing- these individuals will need to be knowledgeable f the limousine marketing in the Austin area and be aware of how they can compete. They will need to be knowledgeable regarding the Internet and the ways to advertise to the market they are targeting.
* Customer Service- will need to be knowledgeable of the companies operations various services and packages and scheduling availability. Competent in the ins and outs of the limousine interior and exterior options, and charge for various add ons. Professionalism and first interaction performance will be essential for the progress of company growth.
* Dispatcher-concerns for the welfare of the driver and passengers in the limos and the destination options and availability.
* Drivers/Chauffeurs- safety and confidence will be essential for the drivers directly catering to the needs of the customers. Clear driving records and accountability for actions behind the wheel will need to be clearly...