Outback Steakhouse Case Study

649 words - 3 pages

I. For the following reasons, the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage: The Selection process within most organizations is the foundation of competitive advantage through people. Employees are the main ingredients that make the company successful. Therefore, since the competitive advantage to an organization’s success is it choices of the people who are brought on board with the company, there has to be a stringent interviewing process that allows all of the bases to be covered so that a bad fit for the position is not brought on board by mistake. In a job fit option, the leaders create the job specification that needs satisfying by the employees hired. Outback Steakhouse has integrated a defined selection process for hourly and management workers that will help hire and retain people to successfully run their organization. This selection process helps the organization ...view middle of the document...

This has been used by several restaurants, some will make you wait an hour before they come speak with you, just to see how long you are willing to stay and how bad you want the job. Other restaurants will give you personality tests and make you watch videos and test you, just to see how dedicated you are to the company’s vision, and some will even give you homework to test your diligence and reliability. There are sever ways to weed out people who are not fit for a job such as Outback.
b. Setting yourself apart from the rest of the competition is paramount in business. There has to be a reason that people come to you instead of going elsewhere. For outback, it has a lot to do with the people. The service industry is a great place to work, but the turnover rate is typically high for most places because it is so easy to get a job at another restaurant and people who work in these restaurants are younger and do not grasp the concept of diligence. However, Outback Steakhouse has a low turnover rate which means that the employees they have are content with their jobs and also that they are a great fit for the position they were hired onto.
c. Quality service is something that can be taught to employees who have just started with the company and strong training programs give them a standard to live up to while they are representing the company. There are innovative competitions that go on inside of the restaurant between employees and then work becomes fun and customers respond to the positive atmosphere and will come back just because people are pleasant. Most of the time it has nothing to do with how great the food is, people want someone smiling at them when they greet them, enjoying the time they get to spend with them while they are there.
II. The following describes the importance of employee fit to Outback Steakhouse:
III. The following is justification of the selection method order that Outback Steakhouse employs:
IV. The following explains whether or not the selection methods described above are valid

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