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Organizational Behavioral Essay

1169 words - 5 pages

LEARNING’S ROLE IN EMPLOYEE ENGAGEMENT
You often know it when you walk into a place of business. You can tell who is bored, distracted or unhappy. And you can tell who is focused, invested and engaged. Most employers prefer the latter type of employees, of course, because they tend to work harder, be more productive, provide better customer service, and are often just more fun to work with. But determining how to engage employees is a major challenge. The business literature provides few sure-fire, easy-toimplement ways of increasing employee engagement. With this challenge in mind, the American Society for Training & Development (ASTD) commissioned the Institute for Corporate Productivity ...view middle of the document...

In addition, “career development opportunities” were cited by 76% of respondents as driving engagement to a high or very high extent. Yet, training and development aren’t the only means of engaging workers. Perhaps even more important, learning strategies can help forge a true engagement culture. Survey data showed that those organizations that report more highly engaged workers differed most from their more poorly engaged counterparts in the strategic area of actively promoting a culture of engagement. The study also suggests that one of the best ways of forging such a culture of engagement is by ensuring that organizational leaders, including immediate supervisors, have better skills in the area of engagement improvement. Whereas only 29% of respondents said that their leaders currently take effective actions to improve employee engagement to a high or very high extent, fully 79% said their organizations should do so. What’s more, just 15% agree to a high or very high extent that employees think leaders are skilled at engaging the workforce. And just 23% of respondents said their organizations train managers in how to engage employees to a high or very high extent, compared with 86% who say they should do so. The bottom line is that many leaders and managers need considerably better engagement-building skills than they currently have. Their skill deficits are one of the most widely cited barriers to engagement, second only to the notion that leaders and supervisors are not held accountable for engagement. These findings represent both a major challenge to and an opportunity for learning professionals. The challenge is that there’s so much to be done in the average organization, not the least of which is convincing leaders that they should work on their engagement-building skills. The opportunity is that there’s much room for improvement in most organizations, meaning that better training and development strategies in this area could make a very large impact on overall organizational engagement.

Below are some of the other most prominent findings from the ASTD/i4cp Learning and Engagement Study: • • • Higher reported levels of engagement are correlated with higher levels of market performance, as gauged by self reports in the areas of revenue growth, market share, profitability and customer satisfaction. Measuring engagement remains a challenge. Organizations often measure it “after the fact” through the use of exit interviews and turnover tracking. Organizations with more highly engaged employees differ from organizations with less-engaged workers in some interesting ways. For example: o o Organizations with less-engaged workers tend to use engagement-building strategies to a lesser extent. Highly engaged organizations put more faith in practices such as peer coaching, stretch assignments and communities of practice as ways of boosting...

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