OB Seminar 12: Managing Change & Stress
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Team Discussion on Case Study Team Presentation Reflection & Experiential Exercise Lesson 12 (Chapter 18)
1
Case study on Lynn Tilton’s leadership (p. 389)
1. Use Table 16-2 to evaluate the extent to which Lynn Tilton displayed the characteristics associated with being a good leader and good manager.
2
Case study on Lynn Tilton’s leadership (p. 389)
2. Which different positive and negative leadership traits and styles were displayed by Tilton? Cite examples.
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Case study on Lynn Tilton’s leadership (p. 389)
3. To what extent does Tilton display situational approaches toward leadership? Explain.
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Case study ...view middle of the document...
427-428) “HCL”
1. What were the external & internal forces for change at HCL?
13
Types of Organizational Change
Adaptive Change Reintroducing a familiar practice Innovative Change Introducing a practice new to the organization Radically Innovative Change Introducing a practice new to the industry High Degree of complexity, cost, and uncertainty Potential for resistance to change
18-14
Low
Lewin’s Change Model
• Unfreezing
• Creates the motivation to change
• Benchmarking Data • Financial data, emerging trends
Changing
– Provides new information, new behavioral models, or new ways of looking at things
Refreezing
– Helps employees integrate the changed behavior or attitude into their normal way of doing things
18-15
Kotter’s Eight Steps for Leading Organizational Change
Step 1) Establish a sense of urgency Description
Table 18-1
Unfreeze the organization by creating a compelling reason for why change is needed Create a cross-functional, cross-level group of people with enough power to lead the change
Unfreezing
2)
Create the guiding coalition
3)
Develop a vision and strategy
Communicate the change-vision
Create a vision and strategic plan to guide the change process
Create and implement a communication strategy that consistently communicates the new vision and strategic plan
18-16
4)
Kotter’s Eight Steps for Leading Organizational Change
Step 5) Empower broadbased action Description
Table 18-1
Change
Eliminate barriers to change, use target elements of change to transform the organization Plan for and create short-term “wins” or improvements The guiding coalition uses credibility from short-terms wins to create change. Additional people are brought into the change process as change cascades throughout the organization Reinforce the changes by highlighting connections between new behaviors and processes and organizational success
18-17
6) 7)
Generate short-term wins Consolidate gains and produce more change
Freezing
8)
Anchor new approaches in the culture
OB in Action Case study (p.427-428) “HCL”
2. To what extent did Vineet Nayar follow the change models proposed by Lewin & Kotter?
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A Systems Model of Change
Target Elements of Change
Organizing Arrangements Inputs Internal
Strengths Weaknesses External Opportunities Threats Strategy
Outputs Goals People Social Factors Internal
Organizational level Department/ group level Individual level
Methods
18-19
OB in Action Case study (p.427-428) “HCL”
3. Which of the target elements of change within the systems model of change were affected by the changes at HCL?
20
Organizational Development
Organizational Development a
set of techniques or tools that are used to implement organizational change
Planned Change
18-21
How OD Works
18-22
Test Your Knowledge
Which of the following would be considered an effective organization development...
