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Mr Khalid Essay

299 words - 2 pages

1.) What were the problems faced by Income in this case? How were the problems solved by the new digital system?

Incomes insurance processes were very tedious and paper-based. This resulted to humongous Income also experienced frequent breakdown of the HP 3000 mainframe which hosted the core insurance applications and the accounting and management information systems. In addition to this, HP 3000 back-up system only allowed restoration to the previous day’s back-up data. Hardware ...view middle of the document...

At the same time, development of new products using the COBOL is quite cumbersome and took weeks, even months, to accomplish. They also lost opportunities to cross-sell because transaction processing for policy underwriting was still a batch process and information is not available to agents and advisors in real-time. Through the new digital systems, these problems were addressed. The paper-based insurance processes were replaced by a paperless platform. Under the new system, all documents are scanned and stored on ´trustedµ storage devices. Frequent breakdowns were addressed by the high-availability platform. Multiple servers are hosted and connected to more communication lines that are ´load balancedµ. The new system also addressed downtimes due to breakdowns by its hot back-up disaster-recovery centers. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system.

2) What types of information systems and business processes were used by Income before migrating to the fully digital system?

The insurance process of Income was very manual and paper/file intensive. Filled-up application forms of clients were sent by agents through courier. Their collection schedule causes delays of...

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