BC0216 Management information systems
Nikita Filipov Group D
Case Analysis (Modernization of NTUC Income)
1.What were the problems faced by Income in this case? How were the problems resolved by the new digital system?
NTUC Income has a decade-old business processes and IT practices. One of the problems was slow process in exchanging of information between departments. For an instance, NTUC Income packed original documents and sent to warehouses where ,over two to three days, a total of seven staff would log and store the documents. Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Refiling would again take about two days. So ...view middle of the document...
2. What types of information systems and business processes were used by Income before migrating to the fully digital system?
The insurance process of Income was very tedious and paper-based. Completed application forms of clients were sent by agents through courier. Their collection schedule causes delays of two to three days. The Office Services log, sort, and send documents to the department for underwriting. Proposals were allocated to staff randomly. No system was in place for proper assignment of tasks per staff. Huge amounts of documents are manually sorted and stored by a number of staff at their warehouse. Since there was no clear document management system, retrieval of documents take 2 days. Income also made use of HP 3000 mainframes , which were very unreliable due to a lot of breakdowns that resulted to downtime, decreased effectiveness and wasted time. COBOL programs were also used which also encountered technical failures. At the same time, COBOL programs were very slow in developing new products for the company , that would lead to lost in results.
3.Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?
The Java based eBao Life System from eBao Technology is customer-centric, providing seamless integration with imaging and bar code technology, included also a product definition module that supports new products, new channels, and changes in business processes. Data migration of the Income’s individual and group life insurance businesses and training were completed. The new system was immediately operational...