Concord Bookstore: Implementing Organizational Change 1
Concord Bookstore: Implementing Organizational Change 2
Implementing Organizational Change
Change in any business is inevitable and needs to be taken with open arms. There are
times people are comfortable in their position and are not receptive to the change process. The
change process also needs to be implemented with open communication and the ability to hear
constructive criticism and act on it. All sides need to be able to voice their opinions and be open
minded to take any opinions and incorporate the ideas into the master plan if necessary.
The Tales of Woe at Concord Bookstore describes how the owners of a bookstore in a
New England town decided to change their business format in an every changing technical age
of times. The way the owners went about implementing the change process was not done fully.
The following will ...view middle of the document...
When looking at the bookstore in Concord their profits were decreasing people
were going to bigger chain stores and relaying on technology to read books. This can also effect
employees as it does the investors. When the employees do realize that the place of employment
is not making a profit red flags will go up. Does this company know what it is doing, will there
be paychecks on payday, who and when will people be laid off. This can be a start of a stressful
time. This part of change will help the management realize something needs to be done with the
Concord Bookstore: Implementing Organizational Change 3
balance sheets before the business goes under.
The writer feels the transformation aspect of the changing process is very important also
with the Concord bookstore. This portion does target the employees emotions/behaviors. There
was no communication between management and staff. The staffs input was not regarded and
their emotions were hurt. The particular bookstore had employees there for many years and after
hearing that there was going to be changes and it is what they say or nothing the staff reacted.
They felt like they were corned and had no way out but to leave this place of employment.
Change is hard for people at times especially when they have been working in the same place
ding the same thing for ten plus years. The whole working process is second nature to them and
they are not open to break that process that is comfortable to them.
The idea of change does scare many people but if handles correctly it can be less
intimidating to many workers. The one thing that is so important is how the idea of change is
presented. Communication is the one area that can make change be received or not. The one
thing about change is it may look good on paper but it may not work in a certain situation and
maybe employees can help with new ideas, this is where management needs to be receptive and
listen to their ideas also and all should work together as a team. When staff and management are
working together to get their business running smoothly everyone benefits from it.
Concord Bookstore: Implementing Organizational Change 4
Spector, B. (2010). Implementing organizational change: Theory into practice (2nd ed). Upper
Saddle River, NJ: Pearson Prentice Hall.