|[pic] |Course Design Guide |
| |School of Business |
| |MGT/449 Version 8 |
| |Quality Management and Productivity |
Copyright © 2010, 2009, 2005, 2004, 2003 by University of Phoenix. All rights reserved. ...view middle of the document...
Course Facilitator/ Availability
• As needed
• email@example.com (University of Phoenix) or firstname.lastname@example.org (Personal)
• Phone 915-545-3685 (MST)
For emergencies, when you are not able to gain access to messages on the Online Learning System (OLS), please send a message to my personal email address.
This course examines the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. The course covers methodologies that will aid managers in assuring that the organization's quality system is effectively meeting the organization's continuous improvement goals.
Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:
• University policies: You must be logged into the student website to view this document.
• Instructor policies: This document is posted in the Course Materials forum.
University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.
Goetsch, D. L., & Davis, S. B. (2010). Quality management for organizational excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall.
All electronic materials are available on the student website.
|Week One: Approaches to Quality Management |
| |Details |Due |Points |
|Objectives |Define total quality and its elements. | | |
| |Explain the effects of quality management on domestic and global competition. | | |
|Readings |Read Ch. 1 & 2 of Quality Management for Organizational Excellence. | | |
|Participation |Participate in class discussion. | |2 |
|Discussion Questions |Respond to weekly discussion questions. | |2 |
|Individual |Resource: Quality Management for Organizational Excellence | |10 |
|Total Quality Pioneers Paper | ...