Course Project Proposal
DeVry University – Keller Graduate School of Management
MGMT591 – Leadership and Organizational Behavior
Overview of Organization
The organization that will be the topic of discussion for my final project paper is Bank of America Corporation. Bank of America Corporate is a multinational banking and financial services corporation headquartered in Charlotte, North Carolina. Bank of America consist of eight Lines of Business that operates the entire company with over 300,000-employee population across their global footprint. The Lines of Business Bank of America has operations in more than 40 countries across the globe – Europe and the Middle East and Africa ...view middle of the document...
The employee population of 250 and typical work schedule is swing shift (4:00pm – 1:00am). The employees are referred to as Proof Operators. All proof worked received for the day must be completed by midnight in order for the transaction to post the customer’s account. The Proof Operators has to sustain a specific productivity level in order to achieve the service level agreement. Maintaining the specific productivity level is very crucial to the success of the department and the company’s overall company’s performance. With the recent announcement from the CEO, we received direction from our senior executive that we would need to reduce our employee base count by 15% - roughly about 37 employees. The Proof Operators are starting to get burnt out because the department had experience a reduction in staffing recently and they are once again being put in that situation again. While the workload have not shown any signs of decreasing.
Preliminary Problem Statement
Bank of America takes pride in its talent to provide the best service to its customers and clients across the globe. I feel that Bank of America...