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Memo Sports Solutions Essay

471 words - 2 pages

Date: Oct 5, 2012
To: Sports Solutions Managers
From: Mr. Smith, Regional VP
Subject: Employee Training
As managers, we understand that a well-informed staff is an integral part of our success. The better we train our employees, the better the customer service experience will be for our customers. In order to continue to develop the knowledge of our team here at Sports Solutions, I would like to implement a new online employee training system.

While the Friday update meetings we have now are acceptable at informing our staff, I have come up with some areas in which we may improve:

Time Management--The time that employees are spending at the meetings could be better allocated to more productive tasks at their ...view middle of the document...

I have come up with an online platform called “Essential Learning”. Instead of the weekly staff meeting, employees log on to the website once a week and review posts about new products and store policies. To ensure that all employees understand and retain the information, the weekly posts are followed by a short true/false quiz.

This new system will benefit Sports Solutions staff in the following ways:

Flexibility--Employees would be able to access the online platform at their convenience during the week, providing those with hectic schedules the option to complete the training when they have time.
Immediate Feedback--After taking the quiz, staff members would be able to see whether or not they understood the information covered in the module.
Additional Resources--If more clarification on a policy or new product line is needed after seeing the quiz results, employees can access a database of all the product information and policy documents. There will also be a form to submit questions/concerns to be answered quickly by site staff.

In order to continue to provide the exceptional customer service we are known for, we must revamp the way we get new product information to our staff. I believe that this new online delivery platform is the best and most convenient way for all Sports Solutions employees to receive company updates. I would like to hear your feedback on this proposal before I take the idea to headquarters for implementation. Please feel free to call or e-mail me at your earliest convenience.

Mr. Smith
Regional V. P.
-----------------------
Arizona State University

Arizona State University

Sports Solutions
Great Gear--Exceptional Service

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