1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs?
a. Maslow’s motivational theory is has five levels of needs that is required for human beings; those need are for survival and motivational reason. Shank’s old boss failed to meet the basic needs of belonging, esteem and self-actualization (which all for the most are physiological needs). The boss made shank feel like she was not of use, there was no need for her presence there and that she was replaceable. She no part of decision making or was she given a chance to show improvement or even learn anything. Shanks boss never even took the time to even look at the detail of shank’s work and this did not motivate her to even do better than what she was doing already, this affected her self-esteem.
The flight 001 employers are very committed to the company they work for…and most employee want to be treated fairly and they compare how fair they are being treated to that next employee working with them... if employer A sees that he is working the same way and putting the same energy has employee B and employee B is getting paid way more than A, that employee will get discourage and dissatisfied with the job. Now the way to motivate or make them feel equal is salary increase but this will only work if it is equal to that employee that employee A compared with and this will motivate every employee. Also manager need to look and investigate to see what the competitor are paying their employee; so they can pay their employee good enough to keep them
3. Based on Herzberg does Two Factor Theory, what hygiene factors can you identify that are being met within Flight 001's work environment based on comments made by employees in the video? How are they being met? Is Flight 001's work environment meeting any motivation factors? If so, which ones and how?
Herzberg’s two factor theory consists of hygiene factors which do not increase motivation but must be met to prevent dissatisfaction. The motivational factors are the ones which will improve employee performance to their highest levels. Hygiene factors are based on the need to for a business to avoid unpleasantness at work. If these factors are considered inadequate by employees, then they can cause dissatisfaction with work (http://tutor2u.net/business/people/motivation_theory_herzberg.asp).
Flight 001 meets most of Herzberg’s hygiene factors. The company policy which is open door and fair, and tolerates errors during the learning phase has a positive effect. The work environment is great and friendly; employees have good relations among themselves and each one of the employee have the different qualities that fit the organization culture. The task makes it so much easier to better their skills and finish the task at hand. The fact that even the CEO is there to motivate the employee is a big factor