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Managing The Customer Experience Essay

1285 words - 6 pages

BU1006 Managing the Customer Experience

Topics: 1. Heineken Company.
2. Nokia Corporation.

The Heineken beer company was founded in 1864 by Gerard Adriaan Heineken, a Netherlander, in Amsterdam. This Dutch brewing company has wide international presence so far through a global network of distributors and breweries . Heineken owns and manages one of the world’s leading portfolios of beer brands and is one of the world’s leading brewers in terms of sales volume and profitability. Recently, Heineken has been considered as the most successful beer brand and is an icon in the beer industry. In a market where ...view middle of the document...

Therefore, imported beers consumption such as Heineken encounters many difficulties in these market. This will lead to an excess of goods of the Heineken company. Another drawback is that the Heineken company has too many factories around the world, thus it is very hard to control all of the factories. Therefore, the quality of Heineken beer when entering market does not guarantee. For example, in the past Heineken was the first choice of consumer in Vietnam. However, recent years the flavor of this beer has changed significantly, hence customers tend to buy other beer brands. As a result, the Heineken beer consumption in Vietnam decreased remarkably.
In the fiercely competitive market and the explosion of many brewers today, the Heineken company should have strategies properly in manufacturing and selling beer to be able to exist in this industry. Heineken should intensify the international marketing such as sponsoring for entertainment activities in the world. This strategy will bring positive impacts on Heineken brand name in beer market. This idea is from Modify technique in SCAMPER. Heineken was successful with marketing strategy through sponsoring for recreational activities, therefore company should continue to pursue this strategy. Furthermore, Heineken should reduce the amount of beer imported into in countries where people tend to use local goods and increase beer in the potential market. This will help company to balance production and consumption. In addition, basing on the Substitute technique, Heineken should have changes in their management. Company should check closely the management of factories in the world, especially in checking the quality of the beer. This will help the company create the trust of consumers.
554 words

Nokia Corporation is a Finnish multinational communications corporation that is headquartered in Keilaniemi, Espoo, a city neighbouring Finland's capital Helsinki. Nokia specializes in manufacturing of mobile devices and in converging Internet and communications industries. Nokia company comprises two main business groups: Nokia Mobile Phones and Nokia Networks. Nokia Mobile Phones is the world's largest manufacturer of mobile phones, with a product portfolio covers all market segments of consumer and portable products. Nokia in a strong position to lead the development of telecommunication industry based on the company's vision about a world where personal communication will focus on wireless devices such as mobile phone. Nokia Networks is a leading provider of mobile network infrastructure, broadband, IP and related services. Nokia Corporation has over 132,000 employees in 120 countries, sales in more than 150 countries and global annual revenue of over €42 billion and operating profit of €2 billion as of 2010. In addition, Nokia also has two separate subsidiary companies: Nokia Ventures Organization and Nokia Research Center. Nokia connects people to each other and the...

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