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Managing People And Organisations Outcome 1

1004 words - 5 pages

1.
Suzys main goal when starting Joy of Chocolate was survival. Her consumer goals were to create gourmet chocolate, attention to detail and to offer a unique product.
Suzy built up a good reputation by offering a unique, high quality product and by always delivering orders on time. These are her product goals.
Organisational goals refer to running of the organisation so as to make the most of management skills, technology and resources. Joy of chocolates operational goals are; training for production staff to ensure a high level of expertise, support staff development. Hafiz uses job rotation to further staff knowledge and also holds a personal development review every four months to ...view middle of the document...

These types of organisations have strict rules and disciplinary actions. They do not take account of staff views and will more than likely have a uniform policy that all staff must adhere too.
It is evident throughout the case study that Joy of chocolate is a combination of both formal and informal organisation styles. Hafiz does not regularly check on the progress of his teams as he believes that everyone knows what is required of them, this is evidence of an informal organisations. Suzy ensures that all staff strictly adhere to policies and procedures, this is evidence of a formal organisation.
3.
Output
* Profits
* Sales
* Customer Satisfaction
* Reputation
* Sustainability
Output
* Profits
* Sales
* Customer Satisfaction
* Reputation
* Sustainability
Process
Ordering
Legislation
Train Staff
Procedures Marketing
Advertising
Process
Ordering
Legislation
Train Staff
Procedures Marketing
Advertising
The composition of Joy of Chocolate is the areas and functions of the company that merge to form the end result.
Input
* Equipment
* Premises
* Cash
* Staff
Input
* Equipment
* Premises
* Cash
* Staff

If the outputs were not positive Suzy would have to change the organisations processes; more staff training or higher quality goods.
Pest Analysis
Political * Employment law * Government Policies | Economic * Domestic Growth * Tax * Interest Rates * Competition |
Social * Population * Lifestyle trend * Social Media | Technology * New production machines |

Swot Analysis
Strengths * Loyalty * Quality * Experience * Dependability * Reputation * Unique | Weaknesses * Non payment from customers * Customer reach |
Opportunities * Expansion | Threats * Economy * Tax * New Law |

4.
From reading the case study the stakeholders for Joy of Chocolate would be the owner Suzy, all management, employees, customers and suppliers.
The main stakeholder would be Suzy, she makes the final decision in the organisation and must make the correct decision otherwise the company will not profit. The management team have a large influence in the organisation. They must also make the right decisions for the company, they must ensure that they do not abuse their role, staff are trained appropriately and that the...

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