INTRODUCTION TO ORGANIZATIONAL UNITS
My workgroup and its function within my organization – I work for a Fortune 500 Telecommunication company with branches or stores all over the country. My workgroup is one of AT&T stores, which comprises of my manager, I as the Assistant and thirteen other employees under me (Sales Representatives). We are Sales set up considered as one stop shop for all AT&T products and services. From sales to new customers, maintaining existing ones through outstanding customer services, issue resolution to home products and solutions. We sell wireless phones, advanced TV, high speed internet, Netbooks, Tablets, Ipads, and Broadband products. My organization has a ...view middle of the document...
Significant effort will be required to make them change to new rules and procedures.
CRITICAL SUCCESS FACTORS (CFS):
How we relate to organization goals is completely different, this depends on the individual make up and beliefs. According to the report, I am in the middle of objective and Human, which means I consider organizational goals as very important and tend to be a little objective and human about it. Even though, it seems not possible, I still strive to achieve the goal with everything humane in me. It takes people coming together in agreement over a goal to get it done, that is where the tendency of collaboration comes out to persuade others that do not believe in the goal to do so and work hard in order to achieve the goals.
Left Center Right
How you view your work
Broad Focused AG
RP DAVID, SG PG
Relate to Org Goals
Objective Human PG DAVID AG, RP, SG
Working with others
Individual Group PG DAVID AG, RP,SG
Developing action agenda
Group Alone PG DAVID AG, RP, SG
Greater Lesser DAVID PG, SG AG
If I don’t exhibit this tendency, which means I will always give in to every objection that comes from team or people under me who are more of Competitors. This also gives me an edge to be able to compete with other teams, peers and contemporaries at work.
WORKGROUP CULTURE PROFILE WITH TOP 10 INDICATED
Top 10 Operating Characteristic: Always Often Mixed Often Always Operating Characteristic: Top 10
- Centralized Decisions X Decentralized decisions
- Fast decision making X Slow decision making
Short-term focus X Long-term focus -
Individual orientation X Team orientation -
Conflict Confronted openly X Avoidance of conflict
High risk tolerance X Low risk tolerance
Focus on results X Focus on process
Individuals held accountable X Groups or organizational units accountable 2
- Horizontal cooperation (cross-departmental) X Little or no horizontal cooperation
- High trust among people X Highly political
Adhere to established procedures X Experiment with new processes & procedures 4
Resistant to change X Open to change
- Open & honest communication X Guarded communication
- Fast communications X Slow communications
Direct face-to-face communications X Indirect communications
i. Adhere to established procedure – Experiment with Innovation – gap is 4.
ii. Individual / Group Accountability – gap is 2.
Others have no Gap based on my CM report; the sum of my gap is 6. I have the same expectation with what my organization offers or provided.
The number one gap cannot be altered by my Manager but the only thing he can do is to encourage individuals in the group who has a better way of overcoming objections and issues encountered by or with customers to keep improving on it, because when the group...