1. What kinds of applications are described here? what business functions do they support? How do they improve operational efficiency and decision making?
-New software applications for social networking and sales force management (CRM) make these devices even more versatile business tools, Mobile handheld for business.
2. Identify the problems that businesses in this case study solved by using mobile digital devices.
-Mobile workforce of 60 ...view middle of the document...
3. What kinds of businesses are most likely to benefit from equipping their employees with mobile digital devices such as iPhones, iPads, and BlackBerrys?
-Hospitals MEDITECH electronic medical records system.
4. D.W.Morgam's CEO has stated, "The iPhone is not a game changer, it's an industry changer. It changes the way that you can interact with your customers and with your suppliers." Discuss the implications of this statement.
-This type of production environment is absolutely critical to know the exact moment when delivery trucks will arrive. In the past, it took many phone calls and great deal of manual effort to provide customers with such precise up-to-the-minute information. Also drivers can make their shipments, they use chaining to record pickups and status updates when they reach the destination. They collect a signature on the iPhone screen. Data collected at each point along the way, including a data-stamp and time stamped GPS location pinpointed on google map, make data uploaded to the company server; the servers make data available to customers on the company website. Morgan's competitors take about 20 minutes to half a data to provide proof of delivery; Morgan can do it immediately.