Throughout this assignment the author will discuss one challenge and one opportunity presented to a person who takes on the role of frontline manager in a health or social care service. In order to do this, evidence will be drawn from the course materials. The author will attempt to identify what are a frontline manager and the role of a frontline manager. The transition of a practitioner to frontline management will too be examined. Additionally, what is a challenge, and how it may be overcome. Then, what is an opportunity and how it can be seized.
According to Henderson et al. (2003), a frontline manager is a person who manages a team and meets the needs of the organisation, as well as, the needs of the service users. The roles of ...view middle of the document...
Transition to managerial roles may be considerable specially if the person has high standards, and leadership and administrative qualities are being evaluated. This may cause the individual to feel stressed and consequently there will be changes in self-esteem. Hopson and Adams (1976) developed a seven stage model of changes in self-esteem, which might explain the processes that the new frontline manager might go through. 1- Immobilisation; 2- Minimisation; 3- Depression; 4- Accepting reality; 5- Testing.
Quality originated in the Health and Social care field in the 1980's.This was when the Conservative party were in power. At this time a predominant government aim was to transform the nature of public services. The government wanted to change the way that Health and Social care services were structured, managed and delivered. To achieve their aim quality management was introduced to services, in order to improve them.
Quality is a theme which is featured and regarded highly in Health and Social care agencies.Where is it and how do you know this is? Despite its high priority, quality is not straightforward to define. This is shown in a quote by Pattison,1997; Donabedian,1980 who said that quality is 'an elusive concept to define and a mystery to unravel'. However, quality is a word which implies excellence, or at least the move towards excellence. The document A Quality Strategy for Social Care (DOH,2000b) does not define quality , but it does offer an explanation as to what a quality service should be. It states that services should be in the process of changing and improving their service so that they are accessible and consistent,being delivered by a competent workforce to meet service user needs.