Customers, future Customers
The most important stakeholders of your business are your current clients and future clients. The current business process and challenges are affecting them as below:
Clients provide copy of their supporting documents such as passport to the office. But since the office stores these documents on location which is accessible to that office only, when needed, other office often ask same documents again from the client. This could affect the client satisfaction.
At the time of travel, employees often need updated documents and since they do not have quick access to those documents, they ask customers which makes customers unhappy because same information is ...view middle of the document...
It is time consuming to get the latest documents from the office.
Employees sometimes need urgent and confirmed approval from management such as sick / vacation leaves. But the current business process is manual and paper based. It takes time to management to take decision on such requests.
Since administrative tasks are paper based which takes time to get approved, the office faces difficulty in scheduling backup plan for employees going on leave.
Management do not have easy access to the documents.
Administrative requests are requested paper based which take time to get processed. Also management do not have view of cumulative high level calendar of employees’ vacation or sick plans.
Headquarter has to keep asking regional offices to send copy of administrative documents and the wait is time consuming which could affect headquarter employees performance.
The Simple Getaways performance
The Simple Getaways is performing well but it could do a lot better if it adopts and take help of technology solution.
As said above, it is performing well in core business but there are unhappy stockholders when it comes to certain business processes and policies.
Current processes are manual, time consuming and error prone. This is causing sometimes frustration to stockholders. The processes are causing delay and are affecting business. There is increase in cancelling orders. Existing Customers are providing online reviews about the challenges in the company and it is affecting new customers business.
As competitors have adopted new technology solutions which is giving them a competitive advantages and that is affecting Simple Getaways’ sale.
How the performance should be
In the desired performance, the company stockholders are satisfied with the process of the company. As the process are optimized to save time and effort, employees’ performance is greatly improved. This causes ultimately business grow.
The staff always has correct and updated information so that they are able to make correct business decisions in timely manner. Information is shared across all concerned parties quickly...