1 Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes that Shirley’s work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.
Shirley uses filtering when communicating with Debra
Shirley and Debra come from a high-context culture
Debra is engaging in social loafing
5The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from the office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called
silence
filtering
*lying
communication apprehension
6Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation?
* The company keeps inventory levels low in order to reduce costs.
The company uses enterprise solutions to manage inventory.
The company’s manufacturing facility is functioning at optimum capacity.
The company’s sales and logistics functions are tightly integrated.
7Which of the following is a unique advantage of lateral communication?
Lateral communication helps in the transmission of ideas and information.
*Lateral communication occurring with management’s knowledge and support can be beneficial even if it does not follow the formal vertical structure.
Lateral communication facilitates coordination at the intradepartmental level.
Lateral communication facilitates emotional expression, enhances motivation, and helps the organization control its employees effectively.
8 The informal communication network in an organization is
*characterized by ambiguity
determined by organization
rooted in issues of minimal importance to employees
based on clear and factual information
9________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.
*Groupthink
In-group favoritism
Cyberloafing
Social loafing
10Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?
Information overload
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