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Hovey And Beard Company Case Essay

891 words - 4 pages

1. Discuss how the principles of job design and reinforcement theory apply to the performance problems at the Hovey and Beard Company.

According to Ivancevich “Job Design is the process by which managers decide individual job tasks and authority” (p.150), furthermore managers decide about the content, responsibility and duties of the job. Managers have the power to determine the method of doing the job; additionally they are able to expect a certain level of relationships between all co-workers, subordinates etc. The advantage of designing a job is that interest people get the information about the qualifications which are required as well as the reward for doing the job. The most ...view middle of the document...

Unfortunately within the six months many problems occurred in the Hoves and Beard Company, since the working conditions and the reward system was not fairly calculated. Unfortunately the employees didn’t meet the desired goal of the organization, consequently the reinforcement method failed at the beginning. After adapting changes for the employees to work under better conditions a higher production is observed. These changes are also a part of reinforcing the desired behavior. The positive reinforces are the changes made by the supervisor and consultant and hence the behavioral response of the employees is strengthened. These changes had a high value by the painters but not by the managers, but the new consultant did her job and conveyed the issues. A typical behavior of the managers which is shown in this example is that they tell their subordinates what is wrong or right and how they should improve performance, instead of being the direct contact person for the employees which have big issues because of the working conditions. In part 5 of the case (p.178) a new issue is accrued. The earnings were discussed by supervisors, engineers etc. As a result the learning bonus was revoked and consequently the desired behavior changed in a negative way. It is clear that the reward for the employees was not sufficient to be motivated for a great job performance.

The managers hired a person with the job design to increase productivity, to arrange better working conditions as well as to support to deal with internal issues. Unfortunately the managers didn’t make it clear which responsibility, duties and content the job of the supervisor and consultant had. Furthermore after proving higher and better productivity and profitability by the...

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