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Hosted Pbx Essay

3914 words - 16 pages

1. FreePBX Full Feature List
All features come standard!
• Caller ID
• Call Transfer
• Call Parking
• Call Forwarding
• Call Recording
• Call Reporting
• Voicemail
• Voicemail to Email
• Follow Me
• VMX Locater
• Auto-Attendant/IVR
• Do Not Disturb
• Call Queues
• Music On Hold • Office Hours
• Call Screening
• Instant Call Control
• Ring Groups
• Conference Rooms
• Phone Directory
• Intercom & Paging
• Busy Lamp Field (BLF)
• Call Spy
• Direct Inward System Access (DISA)
• Application/Browser
• Dictation
• Remote Users
• Multiple Offices
• Add or change extension and voicemail accounts in seconds
• Native support of SIP, IAX, and ZAP clients (other endpoints ...view middle of the document...

Calls can be transferred to another user, voicemail, an external number, and other destinations.

Call transfers can be done in two distinct ways. The first method is called a Blind Transfer and it will connect two calls immediately. The second is called an Attended Transfer, and this method connects the person making the transfer with the intended recipient first. This gives the transferring user a chance to inform the recipient who is on the line before the actual transfer is made.

Call Parking
Call parking enables a call to be placed in a call parking lot with an assigned number. This parked call can be picked up by any user with any phone. The caller who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up. Calls are assigned specific parking lot numbers upon transfer. The parking lot number is essential to this system, so it is imperative that the person transferring the call notes which parking lot number the call is placed in - the number is read to the transferring user after dialling the extension for the parking lot. Calls can be answered simply by dialling the parking lot number.

This system is extremely useful when there are phones located where there may be more than 1 user (e.g. factory floor, newsroom, meeting room, etc...). Calls can be placed in a parking lot, and the receptionist can simply contact who the intended recipient is and tell them the code to access the call (e.g. "Jill your husband is on line 76" - Jill simply dials 76 on any phone and is connected to her husband).

Call Forwarding
This feature allows calls which would usually originate at a given location to be forwarded to another. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Calls can be forwarded to another extension, phone number (such as a cell phone), an IVR, and more.

An example of this feature would be if a particular user had to leave the office for a given amount of time and wanted to receive their phone calls at another location.

Call Recording
Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis.

Call recording can be useful for training and/or quality assurance. Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.

Call Reporting
VOIPITS gives you the ability to view all phone calls in a graphical interface. Hosted PBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number of ways.

This is useful for businesses who need to keep tabs on phone calls and certain individuals/extensions who cannot be directly observed or monitored constantly.

Voicemail
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