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Gm588 Week 1 Practice Quiz Essay

829 words - 4 pages

Quick Study - Practice Quiz Transcript The following questions have more than 1 choice. The correct answers are indicated with (Correct) before the letter for the choice. Multiple Choice Question: 1) The view that defines quality as the goodness of a product is referred to as the _____ definition of quality. a. user-based b. transcendent (Correct) c. incidental d. imminent Multiple Choice Question: 2) The _____ perspective is based on the presumption that quality is determined by what a customer wants. a. user-based (Correct) b. value-based c. judgmental-based d. manufacturing-based Multiple Choice Question: 3) Conformance to specifications applies to which quality definition? a. User-based ...view middle of the document...

a. product-based b. user-based c. value-based (Correct) d. manufacturing-based Multiple Choice Question: 9) Conformance to specifications applies to which quality definition? a. User-based b. Product-based c. Manufacturing-based (Correct) d. Value-based Multiple Choice Question: 10) Which of the following is NOT considered a core principle of total quality? a. A focus on customers and stakeholders b. A process focus involving continuous improvement and learning c. A goal of achieving the highest quality that is technologically possible (Correct) d. Company-wide participation and teamwork Multiple Choice Question:

11) _____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years. a. Quality assurance b. Kaizen c. Six Sigma (Correct) d. Total quality Multiple Choice Question: 12) A. V. Feigenbaum recognized the importance of a comprehensive organizational approach to quality in the 1950s and coined the term _____. a. process control b. total quality control (Correct) c. quality circle d. companywide quality control Multiple Choice Question: 13) The principles of total quality need to be supported by all of the following EXCEPT: a. an integrated organizational infrastructure. b. a set of management practices. c. an individualized reward system. (Correct) d. a set of tools and techniques. Multiple Choice Question: 14) _____ can help to prevent manufacturing defects and service errors and to reduce the need for the non-value-adding inspection practices. a. Management control b. Tighter supervision c. Good design (Correct) d....

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