Explain the role of effective communication and interpersonal interaction in a health and social care context
What is communication?
Communication is where an individual shares sharing information through speaking, writing or another form of medium. This could be texting an individual or using social media sites to interact. Communication is important in a health and social care setting as you may need to inform those around you about a certain patient. For example, when an individual is put into a caring home, the person (typically a family member) would tell the manager/ nurses about the patient. This is because they want the patient to feel comfortable in the home. This would require ...view middle of the document...
Another example of formal communication would be visiting a GP. Individuals have expectations of how GP’s should act. By presenting yourself in a formal way, the individual would believe more of what you’re saying. On the other hand, if the GP wasn’t taking any interested or acting in an informal way, the individual wouldn't believe what the GP was saying. This is because the individual is interpreting the GP does not really know what they are talking about, but really they do.
Informal communication is conducted in a less professional way. It typically occurs with individuals who know each other. When two or more individuals get comfortable around each other, they start to speak informally. This is because the individuals know they can use abbreviations and dialect. Friends typically use dialect, as it is a quicker way to speak. Some individuals do not see it as “proper English” but it becomes a habit around that person. An example of informal communication could be counselling. Counselling would start of as formal communication, as they need to tell the individual what is going to happen and to get an understanding of that person’s problem. Once they have an understanding, they can start to become informal. This happens to help make the individual feel comfortable around the counsellor. The individual would be able to feel more at ease and to open up if the counsellor isn’t being so strict.
Forms of communication
Written Communication is where an individual has to ‘write’ something down to communicate with another individual/s. An example of written communication could be a letter. It is a formal way of communicating. Written communication is useful because it is easy and cheap. It doesn’t require any training like computerised communication does. On the other hand, it is easier for a piece of paper to get lost compared to a computerised message. Also, if an individual had a visual impairment, they wouldn’t be able to read the message.
Written communication is used in a GP surgery if a doctor is writing you a prescription. The doctor should make it clear what the patient needs because they need the correct medication to make them better. If the GP did not make it clear what the patient needed, the pharmacist may get the order wrong and this raises other risks. If a patient gets the wrong medication, they may have a reaction to it and it may make them worse.
Oral communication is exchanging information and ideas through word of mouth. This would involve giving others directions, work tasks, questions to answer and more. It is when you are directing an individual or group of people to do something. Oral communication is part of the way you speak to another individual. This is can be through the tone of voice, pace and body language. This form of communication can be used in many different ways, e.g. prompting others, answering questions, summarising speech. Motivating individuals through oral communication is most effective as you...