Assignment 1: “Effective Communication Skills Are Essential In The Work Place
BUS1004- Intro to Business
November 8, 2015
Everyone in the workplace has his or her own style of communication. The ability to communicate well with others who may have a different style is important at work. Hearing and understanding what the other person says, as well as being able to get one’s point across is what effective communication illustrates. In a workplace environment, where many people of different backgrounds and personalities interact on a daily basis, the ability to effectively communicate becomes critical to the success ...view middle of the document...
This showed me her professionalism, knowledge, and a level of respect for me.
The second effective communication I experienced was listening. Listening with my eyes and ears enabled me to look for non-verbal gestures that helped me interpret the message that was being delivered to me. Good listening is an important part of communication, because words can be misunderstood leading to a form of negative barriers. The doctor was very patient as I asked specific questions regarding my son’s health and if I didn’t process what was being said she has no problem repeating herself.
The third effective communication I experienced was non-verbal. This has a lot to do with our physical movements such as our facial expressions, gestures, eye contact, posture, and tone of voice that speaks the loudest. During our office visit the tone of her voice made my sons very comfortable and her facial expressions made them laugh. I left her office feeling well informed and knowing that I would refer my family and friends to her.
When all members of a team, department, or company are able to communicate effectively with each other and with people outside of the group they are more likely to perform well. Effective communication is all about mutual understanding and finding a solution, not winning an argument or being right. The importance of effective communication for employees, and management can’t be overemphasized. Everything done in the workplace involves communication. Communication is key to any business running effectively.