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Computers Essay

1717 words - 7 pages


BM/MAR 2012/MGT162/160/215/280




INSTRUCTIONS TP CANDIDATES 1. This question paper consists of four (4) parts : PART A (20 Questions) PART B (20 Questions) PART C (6 Questions) PART D (4 Questions)


Answer ALL questions from PART A, PART B and PART C and answer three (3) questions from PART D. i) ii) iii) Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet. Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.


Do not ...view middle of the document...

If Company A has an objective to transfer finished goods inventory from one warehouse to another, determining amount available floor space of the new location is an example of a standing plan. Identifying problem is the first step in planning process. There are three kinds of operational plans used, single-use plan, standing plans and budgets. When the goods produced by an Organization calied for differing manufacturing technologies and marketing methods, the Organization is calied division by customer. El Felia wishes to be married in the next two years. Her desire is driven by selfesteem needs. Legitimate power can influence others by Controlling their want's, such as for money, recognition, praise and Status. Timeliness is a degree to which a control system provides information when it is needed. Control is described as making something to happen the way it was previously planned to happen. Communication is a dynamic yet rather straightforward process. Feedback should be general rather than specific. CONFIDENTIAL



4. 5.



8. 9.






15. 16.

© Hak Cipta Universiti Teknologi MARA



BM/MAR 2012/MGT162/160/215/280


Without empowerment, Total Quality Management (TQM) will not be a success in an Organization. Quality can be defined as the totality of features and characteristics of a product or Service that determines its ability to satisfy any stated or implied needs. Philip Crosby was the one who introduced the concept of Quality Control Circle (QCC). Total Quality Management (TQM) focuses on managing the entire Organization in a manner that allows it to excel in the delivery of a product or Service that meets customer needs.




© Hak Cipta Universiti Teknologi MARA




BM/MAR 2012/MGT162/160/215/280



Please complete the following sentence in a manner that is consistent with the definition of management. Management is the process of administering and coordinating resources effectively and efficiently in an effort to achieve the of the Organization. A. B. C. D. operational plan proper administration control goals


Whether a manager works for a large Company such as General Motors or Ford, or a small Company that employs only ten people, the four functions of management remain the same. These functions are A. B. C. D. planning, organizing, supervising and Controlling. planning, leading, organizing and Controlling. planning, organizing, informing and Controlling. planning, informing, supervising and Controlling.


is the process by which an Organization makes decisions and takes actions to enhance its long-run Performance. A. B. C. D. Operational planning External planning Strategie planning Tactical planning


Single-use plans include of: A. B. C. D. programs, projeets and budgets. policies, procedures and budgets. rules, projeet and policies. rules, budgets...

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