Communication Skills Essay

1715 words - 7 pages

This paper will discuss and describes the process of engagement in communication skills including different stages of interaction. Also, the impact on the different stages of interaction will be identified. To demonstrate and understand these stages, an individual counselling process session will be used and will be related to midwifery.

The first stage of the counselling process is the preparation stage. It involves health professionals being aware of their personal beliefs and feelings as well as receiving and reviewing referral information (Geldard & Geldard. 2012). Prior the first meeting with women, midwives have to make sure that their practices is safe meaning they have thought ...view middle of the document...

This is the second stage of the counselling process.
This stage is the joining process and refer to the initial stage when the midwife meets the woman and attempts to put the woman at ease and try to establish a trusting relationship. The midwife role is to listen and invite the woman to talk and help her to express her problems and feelings to gain a better understanding (Counselling skills, 2015). At this point, minimum questions are required however it would be good to check how the woman is feeling by asking her. It could be a simple question like " how are you feeling right now?" Such questions are good as it immediately focused on the woman and make her more comfortable to talk and express herself. Again, the midwife's role at this point is the build a relationship and trust between both of them. It is important for the midwife to listen and keep minimum questions. This is where the active listening comes in place.
During the stage of active listening, the midwife will depend most of the time on paraphrasing, reflection of feelings and also summarising. As stated above, although few questions may be essential like one or two, it is more suitable to keep them as a minimum. By doing this, the woman will feel more comfortable and can gain assurance and moreover, she can feel valued. The stage of active listening is an important skill of this process as indicated above. It allows positives and healthy interaction with the woman but also improve overall communication.

The next step in the process of engagement in communication skill is emphasis on emotions. As the relationship develops between the woman and the midwife, the midwife will use reflection of feelings in order to help the woman to get in touch with her own emotions (Geldard & Geldard, 2012). With this in mind, the midwife has to make sure she is using paraphrasing and summarising. It is important to realise, that the midwife will probably experience feelings herself by listening to the woman and she has to be aware of it. It is crucial for the midwife to continuing to be empathic as it can have a big impact on the relationship. If this happen, the focus will not be on the pregnant woman but on the midwife as the woman will be concern about the midwife feelings. This is not useful in this process as the priority is the woman. The midwife needs to take time to help the woman and she has to do it sensitively as the woman may have difficult time to express herself and going through her emotions. Clearly, the midwife needs to be able to manage her own emotions.
Following this stage, the midwife needs to be able to ask further questions, this is where the emphasis on thoughts especially clarifying the problem comes in place. To move forwards in addition to identify the issue, specific questions need to be asked. Further in the process, the midwife requires additional skills that are useful in promoting changes by helping the woman to think differently. These skills are...

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