Influences on Change
University of Phoenix
Influences on Change Checklist
* Customer Pressure
Customers may be leaving and reporting that they are not happy with how they have been treated, unhappy with the product that was bought or unhappy with the policies of the organization. Customers may also apply pressure while they are still in the business by making complaints about that business.
Sales may have declined because of competition from a company that is similar and has always been an opponent in the business arena, or there may be competition for a new company with a new way of winning customers. If a business wants to remain competitive, it will need to make the proper changes to fight back and regain their customer base.
Technology can bring positive change to any organization, by boosting efficiencies or ...view middle of the document...
There may have to be a decrease in workers, decrease customer base, and develop new customers with different needs.
* Social Changes
Social changes reflect in terms of the aspirations of those involved in the organization, the needs, and their ways of working. Social changes have happened because of several forces like education, urbanization, feeling of autonomy, and international impact due to new information sources.
* Political and Legal Changes
Political and legal factors broadly define the activities which an organization can undertake and the methods which will be followed by it in accomplishing those activities. Any changes in these political and legal factors may affect the organization operation.
* Changes in Management
Besides environmental changes there is a change in managerial personnel. Old managers are replaced by new ones, which necessitated because of retirement, promotion, transfer or dismissal. Each new manager brings his or her own ideas and was of working in the organization.
* Internal Environment
At times, changes are necessary because of deficiency in the present organizational structure. These deficiencies may be in the form of unmanageable management, lack of co-ordination between various departments, communication difficulties, and un motivated employees.
Many organizations are wise to anticipate and plan for both internal and external changes. It is the job of managers to for see issues before they occur. This is where planning comes into play. Organization should plan for what may happen within the economy, with the workers inside the organization, and have a plan for any type of natural disaster that can happen. Contingency planning is done in all good organizations.
Burke, W. (2008). Organization change: Theory and practice, Sage Publications, Inc.
Jamison, C. (2001). Passion and practice: Change agents living in an organization. The Journal
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