Case Study

1584 words - 7 pages

Case Study Week 2
COMM/215
August 16, 2010
ABC Inc. hires Carl Robins as the new campus recruiter. Within six months, he completed his first hiring process on the job. In preparation for the orientation, he notices numerous mistakes and shortfalls during his final review of the new hires application files. This type of errors is normally seen in a new hire or a first time worker. Extremely concerned and the possibility of losing his job, he needs to fix them to continue working for this company.
In every corporation whether small or large, the new hires process is a key element to success. The components of the new hire process for the position of new campus recruiter should ...view middle of the document...

In addition, the new hire process includes completing the application, physicals, and drug test, etc. similar to any other job people apply for.
Monica Carrolls contacted Carl Robins on May 15 about the training schedules, orientation, manuals, policy booklets, physicals, drug tests and other issues he was responsible to coordinate for the new hires.
Soon after Memorial Day, Carl Robins followed up to finalize everything was on schedule for the orientation starting June 15. He reviewed the new hires training files and realized that a few of the trainees did not complete their applications, transcripts, and the entire trainees did not accomplish their drug screening. Further looking into it, he found three copies of the orientation manuals missing several pages.
To make matters worse, after his short walk because he appeared to be frustrated, Carl went to see the training room for the orientation. Upon arriving at the training room, he met Joe from technology services, setting up computer terminals. Carl glanced at the scheduling log and noticed Joe had reserved the training room for the full month of June for his computer software training. Feeling helpless, Carl had to gather his composer and come up with solutions quickly to resolve these issues with little time to spare before the orientation begins.
Key Problems

Obviously, planning this orientation failed from the start for Carl Robins. As the new campus recruiter, Carl Robins encountered these problems because of the following:

• Lacked training

• Familiarization with the different departments/responsibilities

• Lacked the full scope of his duties and responsibilities

Lacked training

Training is a vital part of the new hire process. Had Carl Robins received the proper training he would have foreseen these problems such as incomplete applications/transcripts, or their drug screening, including three copies of the orientation manuals missing several pages. The company should have assigned another employee to train Carl Robins and shadow him for the entire orientation process and procedures ( Perspective business resources, 2011).

Unfamiliar with the different departments/responsibilities

Carl Robins should have met each department supervisor and their area of responsibility. Had this occurred, Carl would have known to reserve the training room well in advance for the orientation he scheduled for June 15. Furthermore, because Joe had reserve the whole month of June for computer software training, Carl could have negotiated with Joe for that specific day for his orientation session.

Lacked the full scope of his duties and responsibilities

The hiring official should have thoroughly read Carl Robins duties and his responsibilities. This would provide Carl Robins with the knowledge and resources in the preparation and organizational stage for the orientation. In addition, he would have monitored the progress and not...

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