Business Communication Trends Essay

1028 words - 5 pages

Business Communication Trends
Business Communication is not static but change rapidly with events and time. According to Locker and Kienzler, “Business depends on communication. People must communicate to plan products and services; hire, train, and motivate workers; coordinate delivery; persuade customers to buy; and bill them for the sale. Communication is the way people get their points across and get work done” (2008). Business communication has to do with almost everything that we are engaged with in our daily activities with clients, friends, colleagues, co-workers, and people we interact with in the bus, train and roadside. This paper would explore business communications ...view middle of the document...

I make medical appointments with the clients doctors, and on the day of their appointments, the nurse accompanies us to the hospital to meet the doctor for their medical check-up or for treatment. Some work activities include shopping with the clients, take them out for recreation activities and visit some of their family members in their homes. In the planning of all these work related activities, e-mails that may be followed with letters are sent to the clients, doctors, nurses, super markets, recreation centers, designated clients family members and a stream of business contacts that I have to meet in the course of my duty. Telephone communication play a very big role in the discharge of my duties within our organization and externally. The sharing of information within the organization cannot be overemphasized. Failure to share information and communicate with co-workers within the organization, and external business contacts is the bedrock of failure and gradual collapse of such organization infrastructure. An example of such failure can be seen in the NASA mission control that lost complete contact with the Climate Orbiter spacecraft in Mars (Locker and Kienzler, 2008). The telephone enables me to book appointments with our business contacts within minutes. E-mails are also used for the same purpose and to have evidence for documentation.
Technology is in its advanced stage today, and this brings different and quick changes in various organizations both at home and internationally. One of the trends seen in our workplace today involves the internet that is widely used in my present organization, and others that I have worked with. Television, cell phone and teleconferencing are some equipments and methods that these organizations have used to enable them meet their goals and had breakthroughs accompanied with success in the daily operation of their companies. The use of video games for instance in the group homes, and assisted living homes keep many of our clients busy and mentally alert. New computer software are presently used to facilitate work flow and for effectiveness of staff and efficiency of the job. Such new technologies are used for recruiting new staff (employment purposes), training of...

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