Baylor HealthCare System: Efforts in Reducing Turnover Rate
Baylor Health Care System is one of the premier health care systems in the United States. Located in north Texas, U.S., Baylor employs approximately 16,000 people who serve more than 110,000 patients annually in 12 hospitals and 85 clinics. For 103 years Baylor has not only provided quality healthcare, but has been a major contributor to the community by supporting programs through the Dallas Chamber of Commerce, The United Way, The American Heart Association, and Habitat for Humanity.
In 2003, the company launched a new human resources initiative. Their goal was to improve relationships between employees and ...view middle of the document...
Together, they developed fifteen customized leadership courses tailored to Baylor’s needs and to strategically support their mission and vision.
The courses combined Baylor’s core competencies with aspects of The 4 Roles of Leadership, The 4 Disciplines of Execution, The 7 Habits of Highly Effective People, and FOCUS: Achieving Your Highest Priorities training. Also included were concepts from other leadership development though leaders.
The end result was a curriculum focused on increasing such leadership capabilities as problem solving, conflict resolution, and communication. The curriculum also included a three- part evaluation system which provides feedback from participants to determine the effectiveness of the training. Part one is a satisfaction survey that attendees complete immediately following the course. Part two measures what attendees have learned using pre- and post-tests, and part three asks attendees to identify how they have applied the training in their own job at Baylor.
Over the past 18 months, the Training and Organizational Development Department at Baylor has administered over 100 leadership classes with satisfaction and retention score averages of more than 90 percent. Additionally 100 percent of the respondents reported they have made behavioral changes as a result of the training. “By...