Description of FastFit’s Operations
FastFit Sporting Goods is a successful New England regional supplier of sporting goods to the high end consumer market. They sell an exclusive selection of equipment and apparel to men and women who exercise and pursue outdoor activities on a regular basis. They operate five (5) upscale retail stores in the New England market that offer a high level of customer attention, with a headquarters (HQ) is in Burlington, Massachusetts, and a single warehouse, distribution, and eCommerce fulfillment center in Haverhill, Massachusetts. Most of their products are purchased from two suppliers, Winter Gear Distributers outside of Providence, Rhode Island, and ...view middle of the document...
The diagram should include arrows that show direction of each flow. Avoid two edged arrows
C. Avoid the use of same numbers on different arrows. Do not use double-edged arrows. Each arrow must be labeled.
D. Use the numbers on the arrows to indicate the sequence and chronological order of flows (do not write the text of flows on arrows)
E. Include a chronological list which indicates what the numbers on the arrows mean.
2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)?
b) What are three important uses of this information at the store by the store manager and by management at the headquarters– a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and the HQ)
A. You want to list a minimum of Four information elements here.
B. When you are answering this question, make sure that you include different information categories, e.g. Product information and so on. Make sure that the information elements that you list cover a wide scope of categories
C. Create at least one table with several columns for part b)
D. For your response to 2b, identify the specific information elements that you want the store manager (HQ management) to use in one column of the table. Use the next column to present arguments about how a manager will use the information.
E. Do not repeat same uses/arguments for store manager and headquarters
F. Separate the table and arguments for uses by store manager from the table and uses by headquarters
G. Your responses should not merely identify simplistic uses, e.g. “we can use information to track products.”
3. a) What are some ways to obtain the identity of the customer at the POS and to associate this “identity” with more detailed information about the customer? b) What business actions could FastFit then take based upon this additional information?
A. Please describe a minimum of TWO ways of obtaining identifying customer info.
B. Create at least one table with two columns for part b)
C. Identify the specific information elements that you recommend in one column of the table. Use the next column to present arguments about the business actions that are possible based on additional information.
D. Describe a minimum of TWO business actions ( at least one for each way of gathering customer information that you listed)
E. Do not repeat same business actions over and over again
F. Do not focus on simplistic business uses, e.g. we can use information to send information to customer, think about how a store manager/HQ management could use the information in a sophisticated manner for decision making, planning, etc.
4. Assume HQ is responsible (HQ issues...