Chapter 3, Activity 5, page 113
Statements that Build and Protect Goodwill
Revise the following sentences to eliminate a tone that will damage human relations. Identify the specific weakness in each sentence.
|a | Management expresses appreciation for all the environmental health officers. |
| |Weakness: Health officers |
Revision: Management expresses appreciation for all the environmental employees.
|b |Our call center has exhibited substantial signs of workflow inefficiencies over the past ...view middle of the document...
|e |Did you hear that Hunter was crowned the top sales rep at last week’s meeting? |
| |Weakness: Crowned, rep |
Revision: Did you hear that Hunter was recognized as the top sales representative at last week’s meeting?
|f |Several patient satisfaction surveys have included negative comments about Jim Koch, a male ER nurse. |
| |Weakness: satisfaction survey, Jim Koch |
Revision: Several patients’ evaluation has included feedback for the negative comments about a male ER Nurse.
|g |Our quadriplegic first-shift supervisor moves around the plant in a motorized wheelchair. |
| |Weakness: quadriplegic ...