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2344 Essay

390 words - 2 pages

SOUTHWEST WATERBILL: 474.87 for 7 months

NAMES |December |January |February |March |April |May |June |TOTAL | | | | | | | | | | | |Peter |11.31 |11.31 |11.31 |11.31 |5.66 |------- |------- |50.90 | |Joyce |11.31 |11.31 |11.31 |11.31 |12.44 |6.80 |------- |64.48 | |Fred |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Jenny |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Caress |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Edmund |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Abilash |------ |------ |------ |------ |------ |6.80 ...view middle of the document...

He suggested to call the South West Water Customer Helpline

• Questions were raised :

--- as to why the bill was listed on the address Upstairs 15 Lansdown Road (a)

---why it would raise this much higher when the first bill was only 14.64 December to 1st of March 2012. The second bill covers from 2th of March 2012 – 18 june 2012 amounting 474.87 (b)

• I called South West Water customer service: 08001691133 to verify the amount billed, the address, and why it would have skyrocketed to 320% to the first bill.

• I spoke to their eRep Alex, he explained to me the following points:

o The first bill 14.64 was only to establish a water line running in the building. So the 474.87 is from the date we have the service 10th of December until 18th of June 2012.

o Upstairs 15 Lansdown Road is the address metered to our account. The waterbill therefore is our very own and so should be our address (but that’s in different aspect of discussion)

• The bill is due for 14 days. Individual payments are stated at the back of the printed online water bill statement. (c)

• Questions are available.

Contact: Jennelyn Serut: 07411180840

Seigfredo Origenes: 07411319231

South West Water: 08001691133

David Parsons: (01288) 354939

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